At a Glance
- Tasks: Join our Solutions Consulting team to solve exciting challenges and engage with clients.
- Company: Braze, a leading customer engagement platform with a vibrant culture.
- Benefits: Competitive pay, flexible time off, and comprehensive health benefits.
- Other info: Opportunities for professional development and a fun, inclusive workplace.
- Why this job: Make a real impact while collaborating with a passionate and supportive team.
- Qualifications: Strong communication skills and experience in Pre-sales Consulting or Sales Engineering.
The predicted salary is between 60000 - 80000 £ per year.
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
This customer-facing role is an opportunity to bring your passion for storytelling and technical skillset to our elite, customer-facing Solutions Consulting team. Hone your skills as a Pre-Sales Engineer, Solution Engineer, technical Solutions Consultant, Solution Architect, Customer Success Manager, or Software Engineer, along with a high level of curiosity about all things tech. You will expand your knowledge of B2C engagement marketing, mobile marketing automation, email, SMS, APIs, analytics, architecture design, and more. This role will require some travel to client locations, at most 40% at peak times.
WHAT YOU CAN EXPECT
- Collaboration! Complete support of your teammates across all departments and a real “get it done” attitude for our customers.
- Creativity - encouraged. Braze’s product encourages creative thinking when applying our robust capabilities to solve for customer needs.
- Intellectual Curiosity – stimulated. Opportunities to be challenged beyond your existing capabilities with the full support of your teammates and our leadership team.
WHO YOU ARE
- People say you’re a great communicator! You have exemplary written and verbal communication skills coupled with unparalleled follow up skills.
- You’re known for being a “team player.” We just can’t emphasize this enough. You help others around you be better, while improving yourself.
- You demonstrate a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.
- Experience selling into accounts with a sophisticated Pre-sales Consulting or Sales Engineering team is required.
- You have domain knowledge of three or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Programming (even just HTML).
WHAT WE OFFER
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive benefit plans covering medical, dental, vision, life, and disability.
- Family services that include fertility benefits and equal paid parental leave.
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
- A curated in-office employee experience, designed to foster community, team connections, and innovation.
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
- Employee Resource Groups that provide supportive communities within Braze.
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®.
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to AI-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Senior Lead Solutions Consultant in London employer: Braze
At Braze, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a strong emphasis on work-life harmony, competitive compensation, and comprehensive benefits, including professional development opportunities and community engagement initiatives, we create an environment where every team member can grow and make a meaningful impact. Our commitment to equity and inclusivity ensures that all voices are heard and valued, making Braze not just a workplace, but a community where passion and creativity flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Lead Solutions Consultant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Braze. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Braze before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Lead Solutions Consultant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Braze:Your cover letter is your chance to shine! Tell us why you want to work at Braze specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Braze!
How to prepare for a job interview at Braze
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
