At a Glance
- Tasks: Lead AI deployment projects and engage with clients to ensure success.
- Company: Join Braze, a vibrant and inclusive tech company making waves in customer engagement.
- Benefits: Enjoy competitive pay, flexible time off, and professional development opportunities.
- Other info: Experience a collaborative culture recognised as a Great Place to Work®.
- Why this job: Be part of a passionate team driving innovation in AI solutions for diverse industries.
- Qualifications: 5-7 years in project management with a technical background and strong client relationship skills.
The predicted salary is between 60000 - 80000 € per year.
This job is with Braze, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
The AI Deployment Engagement Manager is a critical role on our growing AI Deployment team. As an EM, you will own all phases of the program execution process for scoping, designing and configuring Braze AI Decisioning Studio use cases. Ideal EMs should be passionate about technical program delivery, process engineering, defining strategy and championing best practices in a rapidly evolving and dynamic environment. Finally, EMs should be experts in developing relationships with customer stakeholders, as such relationships are critical for ensuring program success.
Responsibilities:
- Lead the AI Deployment Lifecycle: You'll own the entire deployment process from start to finish. This includes leading the initial use case design, defining the engagement’s operating model, managing the technical setup, and overseeing the final user acceptance testing (UAT).
- Facilitate Technical Workshops: You will lead hands-on workshops with customers to align on key objectives, technical specs, model configuration, and optimal integration architecture.
- Drive successful customer engagements: You'll be the main point of contact for our customers throughout the AI deployment process. You'll keep projects on track by managing customer deliverables, proactively identifying and addressing risks, and providing clear, consistent communication to all stakeholders, including senior leadership.
- Drive Process Improvement: You will champion project management excellence by continuously improving our standardized AI deployment playbook. You'll help us refine our processes to ensure we deliver consistent, high-quality results.
- Influence the Product Roadmap: You'll play a crucial role in shaping our product roadmap, ensuring it remains customer-centric and evolves to meet the changing requirements of our customers and AI deployment teams.
WHO YOU ARE
You are a highly organized and entrepreneurial leader with a strong technical background and a customer-centric mindset. You are a natural at navigating complex projects and building relationships with a diverse range of stakeholders.
A Technical Project Leader: You have significant experience managing technical projects from start to finish. You're a natural at bringing together technical and non-technical stakeholders, ensuring everyone is aligned and projects are delivered on time. Your colleagues know you as the most organized person on the team, and you communicate with exceptional clarity and persuasiveness.
A Strategic Client Partner: You come from a professional services background and are an expert at leading workshops with senior-level stakeholders. You excel at understanding a customer’s needs and ensuring they are met, but you are also confident in your ability to push back on requests that don't align with the program's goals.
A Hands-On Technologist: You possess hands-on technical experience that allows you to contribute to a use case's architectural and machine learning design at a conceptual level. You're not just an action-item tracker; you can exchange ideas with a customer's marketing, data engineering and data science teams when needed.
An Entrepreneurial Builder: You are proactive and resourceful, comfortable identifying unmet needs and developing new solutions. You're driven to continuously improve our processes and help build a stronger, more efficient business.
Experience and Education: You have 5-7 years of project management, consulting, or professional services experience, and at least a bachelor's degree in a technical field, with advanced degrees (MBA or MS) preferred.
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to AI-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
Braze is an equal opportunity employer. At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
Engagement Manager II in London employer: Braze
At Braze, we pride ourselves on being an inclusive employer that champions teamwork and work-life harmony, making it an exceptional place for passionate individuals to thrive. Our vibrant culture fosters professional growth through comprehensive benefits, flexible working arrangements, and a commitment to community engagement, ensuring that every employee feels valued and empowered to make a meaningful impact. With a focus on continuous improvement and innovation, Braze offers a unique opportunity to be part of a dynamic team at the forefront of customer engagement technology.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Manager II in London
✨Tip Number 1
Get to know Braze's culture! Dive into their values and mission. When you understand what makes them tick, you can tailor your conversations to show how you fit right in with their passionate crew.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask about their experiences and insights. This not only gives you insider info but also shows your genuine interest in the company.
✨Tip Number 3
Prepare for those interviews by practising common questions related to project management and technical expertise. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Braze team and ready to make an impact.
We think you need these skills to ace Engagement Manager II in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about the opportunity to work with us at Braze and how you can contribute to our vibrant culture.
Tailor Your Experience:Make sure to highlight your relevant experience in technical project management and client engagement. We love seeing how your background aligns with the responsibilities of the Engagement Manager II role, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. This will help us see how you can fit into our team seamlessly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value highly!
How to prepare for a job interview at Braze
✨Know Your Stuff
Before the interview, dive deep into Braze's AI Decisioning Studio and understand its features. Familiarise yourself with the technical aspects and be ready to discuss how you can leverage them in your role as an Engagement Manager. This shows your genuine interest and preparedness.
✨Showcase Your People Skills
Since building relationships with customer stakeholders is key, prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to communicate clearly and persuasively, especially when navigating complex projects.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to address challenges in project management or client engagement. Be prepared to explain your thought process and how you arrived at solutions.
✨Embrace the Culture
Braze values teamwork and a vibrant culture. During the interview, express your enthusiasm for collaboration and continuous improvement. Share how you align with their values of curiosity and passion, and how you can contribute to their inclusive environment.
