At a Glance
- Tasks: Lead a dynamic team of Account Managers to drive growth and client success.
- Company: Join Braze, a top-rated customer engagement platform with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible time off, and professional development opportunities.
- Other info: Be part of a supportive community that values diversity and work-life harmony.
- Why this job: Make a real impact in a fast-paced environment while fostering teamwork and innovation.
- Qualifications: 8+ years in sales, with 3+ years managing teams in tech or marketing.
The predicted salary is between 43200 - 72000 £ per year.
Overview
As Director of Account Management, you lead Braze’s SMB team, shaping strategy and scaling empowered Account Managers across EMEA. You drive renewals and upsells while collaborating with cross-functional partners to deliver exceptional customer outcomes in a fast-growing SaaS environment. You will mentor a regional team, influence operations, and help expand our SMB and mid-market footprint. This role offers impact through building durable customer relationships and advancing Braze’s mission of engaging experiences.
Pay / Benefits
- Competitive compensation with potential equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive medical/dental/vision/life/disability benefits
- Fertility benefits and equal paid parental leave
- Professional development with career pathing and learning stipend
Responsibilities
- Lead and develop a team of up to 8 Account Managers
- Scale Account Management across EMEA focusing on upsells and renewals
- Collaborate with Marketing, Integrations/Onboarding, Customer Success, and Sales Operations
- Shape operational processes and drive team performance
- Navigate large organizations to identify key decision makers for SaaS investments
Key requirements
- 8+ years in Sales, specifically Mobile or Marketing Technology
- 3+ years managing a regional Commercial / Mid-market Sales or Account Management team
- Proven cross-functional collaboration with Marketing, Onboarding, Customer Success, and Sales Ops
- Strong leadership and commitment to team growth
- Excellent verbal, written, and presentation skills
- Up-to-date with digital trends in customer experience
- Proven ability to navigate large organizations and identify decision makers
- Hands-on experience in a smaller enterprise sales culture
- leadership
- cross-functional collaboration
- communication
- experience with marketing automation, CRM, email, or analytics solutions
- SaaS sales experience
- customer experience optimization
Director, Account Management, Sales SMB in London employer: Braze
At Braze, we pride ourselves on being an inclusive employer that fosters a collaborative and vibrant work culture. Our commitment to employee growth is evident through comprehensive professional development opportunities, flexible work arrangements, and a strong emphasis on work-life harmony. With a focus on equity and community engagement, Braze not only empowers its employees to thrive but also encourages them to make a meaningful impact both within the company and in the wider world.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Account Management, Sales SMB in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Director, Account Management, Sales SMB at Braze, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Braze. Tailor your message to explain why you’re drawn to them and how you can contribute as a Director, Account Management, Sales SMB. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Director, Account Management, Sales SMB in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Braze:When writing your cover letter, make sure to tailor your message specifically for Braze. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Braze
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Braze that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Braze that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Braze’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
