AI Architect

This job is with Braze, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

As an AI Architect, you will accelerate adoption of BrazeAI capabilities and services by working directly with customers at critical moments to identify and prioritize use cases and activate their first AI and agentic use cases. Since 2025, Braze has launched a suite of Agentic AI products, including Decisioning Studio, Agent Console, Operator, and MCP capabilities. Every Braze customer is on their own AI transformation journey, with many marketers needing additional support to better understand the best application of these capabilities for their unique needs. The AI Architects will meet these customers where they are at to educate and advise so they get the best return on their AI investments with Braze. This includes running workshops, diagnostics, and accelerators to take marketers through ideation, prototyping, and launch of their first BrazeAI agents. You will work collaboratively and build trusted relationships with technical and non-technical stakeholders, leading with curiosity and inspiring others to evolve their marketing strategies with AI. The role is consultative: you pair deep Braze core knowledge (Canvas, Catalogs, Content Blocks, Liquid, data ingestion) with understanding marketing strategies and effective applications of BrazeAI. The role requires travel, up to 25% at peak times, and is based in London.

ACTIVITIES

• Lead customer engagements focused on driving adoption, for example:
• BrazeAI Workshops: marketers leave with one or two agents built or prototyped and a way to measure their impact
• AI Accelerators: a 2–6 week engagement with a named objective and weekly working sessions, guiding the customer from use case ideation to the launch and initial impact reporting of the new strategy
• AI Diagnostics: assess a customer's messaging program, data, and current BrazeAI use, benchmark their maturity, and deliver 3–5 prioritized actions and a read on readiness for our AI Expert Services add-ons
• Demonstrate and document best practices, playbooks and AI solutions recipes to existing customers and key partners.
• Work with customers to identify and prioritize use cases that will drive their business goals.
• Identify technical hurdles for customers looking to adopt BrazeAI, resolve organizational friction to enable decision making to drive adoption.
• Recommend Professional Services partners for additional or extended support needs, and help transition context and diagnostics to other services teams.
• Provide thought leadership - internally and externally - on how AI enables marketing teams drive better business outcomes.
• Collaborate cross-functionally (e.g., account management, customer success, professional services, AI success, product, marketing, learning and communities) to continuously improve Braze's products and externally facing materials.

Strong written and verbal English language skills are essential.

WHO YOU ARE

• Collaborative and trusted: You are experienced working directly with enterprise customers and develop strong, consultative relationships. You lead with curiosity and have deep empathy for customers. You have a demonstrated track record of persuading others and influencing without owning the account.
• An engaging facilitator: You have had experience running workshops, hackathons, enablement programs, or embedded consulting engagements. You are an enthusiastic presenter who can run a room of marketers with very different skill levels and have them building within the hour. You’re able to adapt your message to marketers vs executives on their road to AI adoption.
• Experienced: You have 4+ years in a customer-facing technical role such as solutions consulting, sales engineering, technical account management, customer success, or marketing technology consulting.
• Braze-savvy: You have worked with Braze enough to look at a Canvas, a Catalog, or a whole strategy and be able to determine opportunities with BrazeAI that would improve business outcomes.
• Intellectual curiosity and fluency in Applied AI: You understand how generative AI and agents apply to marketing, including prompt design, guardrails, evaluation, testing and optimization. You have experience with MCP, LLM tooling, or building skills and templates for AI assistants.
• Value-driven: You are able to build business cases and/or measure ROI on AI investments particularly for a credit consumption model.
• Mar-tech savvy: You understand the marketing technology ecosystem and can develop a perspective on the most effective ways to structure a customer's solution, with domain knowledge in two or more of: AI and LLMs, SaaS, marketing automation, marketing analytics, APIs, SQL and Liquid, or mobile.
• Structured and organized: You can take initiative to structure a working plan, clearly define objectives, prioritize activities across multiple engagements at one time and you’re comfortable building process while doing the work.
• A problem solver: You are able to break a complex problem into components and collaborate with the right people to efficiently get to a solution.

NICE TO HAVE

• Hands-on time with Agent Console, Operator, Decisioning Studio, or Content Optimizer.
• Depth in a vertical we sell into heavily, such as retail and eCommerce, QSR, gaming, media, or financial services, to help identify use cases.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services that include fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in-office employee experience, designed to foster community, team connections, and innovation.
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups that provide supportive communities within Braze.
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®.

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to AI-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in various locations worldwide.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process. This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Please contact us at talentdata.privacy@braze.com with any questions.