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- Tasks: Guide customers through their service experience and manage workshop bookings.
- Company: Join Brayleys Cars, a multi-award-winning car dealer group with strong values.
- Benefits: Enjoy weekends off, uncapped bonuses, 31+ days holiday, and career development.
- Why this job: Make a real impact by providing outstanding customer service in a dynamic environment.
- Qualifications: People skills and a passion for helping others; no automotive experience required.
- Other info: Comprehensive training provided to help you excel in your new role.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a Customer-focused Service Advisor to join Brayleys Cars Limited’s Honda dealership in Ruislip. It’s a fast-paced environment where you will be part of the team reporting to the Aftersales Manager. You’ll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step.
You’ll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area.
NO REQUIREMENT FOR WEEKEND WORKING.
In addition to this fantastic benefit we are able to offer the following comprehensive benefits:
- Weekends off to spend time with your family, friends and loved ones
- An un-capped bonus scheme with very high earning potential
- Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards
- State of the art tooling and workshop facilities
- Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises
- Group Contributory pension scheme
- Career development opportunities and career progression
- In-house and manufacturer training
- Enhanced maternity leave after a qualifying period
- £500 colleague referral bonus
- Independently certified as a Great Place to Work
As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:
- Respond to enquiries from new and existing customers who need to make use of our workshop facilities
- Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance
- Meet team and individual sales targets through sales of added value products such as continuing maintenance plans
- Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair
- Adhere to Brayleys and industry regulations
A successful service advisor is someone who loves meeting people, loves helping people and loves making sure that the experience when visiting one of our businesses is truly outstanding. You may have worked in hospitality, you may have worked in another retail role or you may be returning to work following a career break, but if you love meeting people as much as we do, we are confident that you’ll fit in really well.
All of our new to Automotive Retail service advisors receive a comprehensive suite of training designed to help you become an expert in the role, throughout your first 12 months with us.
If you have the following core skills, becoming a Service Advisor in Automotive Retail may be right up your street:
- Influencing skills with the ability and confidence to convert enquiries to sales
- Excellent customer management skills to build long lasting relationships
- Professionalism, with a commitment to adhering to process and procedure
- Someone who can demonstrate the Brayleys Company Principle to treat every visitor to Brayleys Cars as a welcome guest
Brayleys Cars Limited is a multi-award-winning company with strong values that put our people and customers at the heart of everything we do. We are one of the region’s largest privately owned car dealer groups. We represent Honda, KIA, Mazda, Nissan, Renault, Dacia and Suzuki across London, The Thames Valley, The Home Counties, The West Midlands and the Greater Manchester area through our 31 dealerships.
If this sounds like you, please submit your application today to be considered for this opportunity.
Service Advisor in Ruislip employer: Brayleys Cars Ltd
Contact Detail:
Brayleys Cars Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Ruislip
✨Tip Number 1
Get to know the company! Research Brayleys Cars and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our customer-focused approach.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of scenarios where you’ve provided excellent service. We want to hear those stories that showcase your ability to connect with customers.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. We’re all about making our customers feel welcome, and that starts with you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing us you’re genuinely interested in the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Service Advisor in Ruislip
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your people skills in your application. We want to see how you’ve made customers happy in the past, so share specific examples that showcase your customer service experience.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the Service Advisor role. Mention how your background, whether in hospitality or retail, makes you a great fit for our team at Brayleys.
Be Professional and Personable: We love professionalism, but we also value a friendly approach. In your written application, strike a balance between being formal and showing your personality. Let us know why you’d be a welcome guest at Brayleys!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Brayleys Cars Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Brayleys Cars Limited. Understand their values, the brands they represent, and what makes them a great place to work. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you ensure a positive experience for customers.
✨Prepare for Role-Specific Questions
Expect questions that assess your customer management skills and your ability to influence sales. Think about scenarios where you've had to convert inquiries into bookings or sales, and be ready to discuss your approach and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the training process for new Service Advisors or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
