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- Tasks: Guide customers through their service experience and manage workshop bookings.
- Company: Join Brayleys Cars Limited, a multi-award-winning car dealer group.
- Benefits: Enjoy weekends off, uncapped bonuses, and 31+ days holiday per year.
- Why this job: Make a real impact by providing outstanding customer service in a dynamic environment.
- Qualifications: People skills and a passion for helping others are key; no automotive experience needed.
- Other info: Comprehensive training provided and excellent career progression opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a Customer-focused Service Advisor to join Brayleys Cars Limited’s Nissan dealership in Altrincham. It’s a fast-paced environment where you will be part of the team reporting to the Service Manager. You’ll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step.
You’ll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area.
Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIREMENT FOR WEEKEND WORKING. In addition to this fantastic benefit we are able to offer the following comprehensive benefits:
- Weekends off to spend time with your family, friends and loved ones
- An uncapped bonus scheme with very high earning potential
- Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards
- State of the art tooling and workshop facilities
- Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises
- Group Contributory pension scheme
- Career development opportunities and career progression
- In-house and manufacturer training
- Enhanced maternity leave after a qualifying period
- £500 colleague referral bonus
- Independently certified as a Great Place to Work
As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:
- Respond to enquiries from new and existing customers who need to make use of our workshop facilities
- Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance
- Meet team and individual sales targets through sales of added value products such as continuing maintenance plans
- Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair
- Adhere to Brayleys and industry regulations
A successful service advisor is someone who loves meeting people, loves helping people and loves making sure that the experience when visiting one of our businesses is truly outstanding. You may have worked in hospitality, you may have worked in another retail role or you may be returning to work following a career break, but if you love meeting people as much as we do, we are confident that you’ll fit in really well.
All of our new to Automotive Retail service advisors receive a comprehensive suite of training designed to help you become an expert in the role, throughout your first 12 months with us. If you have the following core skills, becoming a Service Advisor in Automotive Retail may be right up your street:
- Influencing skills with the ability and confidence to convert enquiries to sales
- Excellent customer management skills to build long lasting relationships
- Professionalism, with a commitment to adhering to process and procedure
- Someone who can demonstrate the Brayleys Company Principal to treat every visitor to Brayleys Cars as a welcome guest in our home
Brayleys Cars Limited is a multi-award-winning company with strong values that put our people and customers at the heart of everything we do. We are one of the region’s largest privately owned car dealer groups. We represent Honda, KIA, Mazda, Nissan, Renault, Dacia and Suzuki across London, The Thames Valley, The Home Counties, The West Midlands and the Greater Manchester area through our 31 dealerships.
If this sounds like you, please submit your application today to be considered for this exciting opportunity.
Service Advisor in Altrincham employer: Brayleys Cars Ltd
Contact Detail:
Brayleys Cars Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Altrincham
✨Tip Number 1
Get to know the company! Research Brayleys Cars Limited and their values. When you walk into that interview, show us you understand what makes them tick and how you can fit right in.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of scenarios where you’ve helped someone out or resolved an issue. We want to hear those stories!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. You want to reflect the friendly vibe of Brayleys while still being taken seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Service Advisor in Altrincham
Some tips for your application 🫡
Show Your People Skills: Since this role is all about customer interaction, make sure to highlight your people skills in your application. Share examples of how you've helped customers in the past, whether in retail, hospitality, or any other setting.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Service Advisor role. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Enthusiastic: Let your passion for customer service shine through in your written application. We want to see that you’re excited about the opportunity to join our team and help customers have a fantastic experience at Brayleys Cars.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s straightforward and ensures that your application lands in the right hands quickly!
How to prepare for a job interview at Brayleys Cars Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Brayleys Cars Limited. Understand their values, the brands they represent, and what makes them a great place to work. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully handled customer interactions, whether in hospitality or retail. Highlight how you made those experiences positive and memorable for the customers.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or how you would convert an enquiry into a sale. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the training process for new Service Advisors or how success is measured in the role. This shows your enthusiasm and eagerness to learn more about the position.
