First Line IT Support Engineer
Head Office - Solihull
£32,500 per annum with OTE
Who are Brayleys, an Athenea company?
We’re a trusted dealer group, proudly representing 21 brands across the UK.
At the heart Brayleys an Athenea company are our people. Our teams bring pride, passion and expertise to everything they do, creating a culture where everyone can feel valued, supported and proud to be part of the group.
Built on 25 years of connection and shared values, Athenea brings together Johnsons and Brayley’s, combining their unique stories and experience with a shared ambition for the future.
The Role
As a First Line IT Support Engineer, you will be part of the IT Support team and will provide responsive, customer-focused support to users across the business. The role will cover day-to-day BAU support, Helpdesk ticket management, Joiners, Movers and Leavers tasks, device setup, basic troubleshooting, and escalation support where required. This is a site-based role, with travel to dealership sites as needed to support project activity, site visits and engineer visits across the group.
With a competitive salary, bonus opportunities and ongoing learning this could be the start of your career with us.
What our First Line IT Support Engineer's do:
- Serve as the initial point of contact for day-to-day IT support, BAU requests, incidents and service queries via the Support Desk.
- Troubleshoot and resolve first-line technical issues involving software, hardware, network, and other IT systems.
- Log, track, and manage incidents in the ticketing system, ensuring accurate and timely updates.
- Perform basic diagnostics and problem-solving using remote desktop and diagnostic tools.
- Set up and configure end-user devices, including laptops, desktops, mobile devices, and peripherals.
- Support Joiners, Movers and Leavers processes, including account creation, access changes, permissions updates, equipment preparation and leaver account administration.
- Collaborate with other IT support teams and third-party suppliers, escalating and assisting with more complex issues where required.
- Provide remote and on-site support to field-based engineers where needed, including basic device, connectivity, account access and application support.
- Maintain a knowledge base for known issues, solutions, and best practices.
- Educate end-users on IT policies, security best practices, and basic troubleshooting steps.
- Contribute to continuous improvement by identifying recurring issues and suggesting process improvements.
What skills are we looking for:
- An IT related degree or similar related qualification or be able to demonstrate proven IT support experience.
- Relevant certifications (e.g., Cisco, CompTIA A+, Network+, or Microsoft certifications) is desirable.
- Be able to demonstrate basic knowledge of IT Networks and systems, Telephony, hardware, and software.
Why us? - Our benefits
- Competitive basic salary
- Bonus scheme
- 31 days holiday, rising to 33 with service
- Birthday off – an extra paid day to celebrate
- Company pension scheme
- Staff discounts on vehicles, servicing, parts & labour
- Retail & lifestyle discounts via our benefits platform
- Dentist on Demand access
- Optional healthcare cash plans
- Industry-leading training + clear career progression opportunities
- Career development opportunities and career progression
- Enhanced maternity leave after a qualifying period
- £500 colleague referral bonus
What next-
Feel like your skills match? We would love to hear from you- just click apply now and fill in your details and we will update you soon.
Want to know more about the company?
OUR PURPOSE
To help our customers move through life with trusted automotive solutions and great experiences.
OUR VISION
To be the automotive retailer of choice - where passion fuels exceptional experiences and an unwavering commitment earns the trust of our customers and colleagues.
OUR MISSION
We take pride, ownership and accountability in every action, every decision, every day.
OUR VALUES
Respect – Inspiring- Integrity - team spirit
For more information you can visit our main website here: https://brayleys.co.uk/
First Line IT Support Engineer in Solihull employer: Brayleys Cars Limited
At Brayleys Cars and Johnsons Cars, we pride ourselves on being an exceptional employer that values our people as our greatest strength. Located in a dynamic automotive retail environment, we offer ample opportunities for career development, ongoing learning, and a collaborative culture where your contributions can truly make a difference. Join us to be part of one of the UK's fastest-growing automotive groups, where you can thrive in a supportive atmosphere while delivering outstanding HR support.
