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- Tasks: Guide customers through their service experience and manage workshop bookings.
- Company: Join Brayleys Cars, a fast-growing automotive dealer group with a strong presence across the UK.
- Benefits: Enjoy weekends off, uncapped bonuses, and 31+ days holiday per year.
- Why this job: Be the face of Brayleys, providing outstanding customer service in a supportive environment.
- Qualifications: People skills and a passion for helping others are key; no prior experience needed.
- Other info: Comprehensive training provided, with excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Closing Date : 28 February 2026 06:00 pm
Company Overview
Join Brayleys – Driving Excellence in Automotive Retail
Brayleys is a modern, fast-growing automotive dealer group with a strong presence across the UK. We represent some of the most respected brands in the industry including Honda, Hyundai, Nissan, Kia, Renault, Suzuki, Mazda, Dacia and Honda Motorcycles. Since opening our first dealership in St Albans in 2003, we’ve expanded to over 30 locations nationwide, and we’re not slowing down.
We’re building something ambitious. Our goal is to become one of the UK’s top 10 AM 100 dealer groups, and we know that getting there depends on hiring and developing the very best people. That’s why we place huge value on creating a workplace where individuals feel supported, trusted and recognised. We invest in training, structured career development and tailored programmes such as our Rising Stars and Leadership Development initiatives, designed to help people progress and thrive at every level.
At Brayleys, we believe a great business starts with a great culture. Every team member plays a part in our success, and that shared sense of purpose runs through every showroom, workshop and office. Whether you’re just starting out or joining us with years of experience, you’ll find a collaborative, energised environment with plenty of opportunity to grow.
We’re also committed to building a more inclusive and representative industry. As a Gold Member of the Automotive 30% Club, we are actively working to improve gender balance across the business and champion more diverse leadership across the automotive sector.
That commitment hasn’t gone unnoticed. We’ve been officially recognised by Great Place to Work as one of the UK’s Best Workplaces 2025, as well as one of the UK’s Best Workplaces for Wellbeing and Best Workplaces for Development. These awards are based entirely on what our people say about working here, and we’re proud of the culture they’ve helped shape.
If you’re looking to join a business that’s ambitious, inclusive and committed to doing things the right way, Brayleys is a place where you can build a meaningful career.
Job Description
The Role
We are seeking a Customer-focused Service Advisor to join Brayleys Cars Limited’s Honda dealership in Ruislip. It’s a fast-paced environment where you will be part of the team reporting to the Aftersales Manager. You’ll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step.
You’ll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area.
Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIRMENT FOR WEEKEND WORKING.
In addition to this fantastic benefit we are able to offer the following comprehensive benefits
- Weekends off to spend time with your family, friends and loved ones
- An un-capped bonus scheme with very high earning potential
- Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards.
- State of the art tooling and workshop facilities
- Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises.
- Group Contributory pension scheme
- Career development opportunities and career progression
- In-house and manufacturer training
- Enhanced maternity leave after a qualifying period
- Independently certified as a Great Place to Work
With NO REQUIREMENT FOR WEEKEND WORKING, what does a typical weekday look like for one of our workshop technicians?
As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:
- Respond to enquiries from new and existing customers who need to make use of our workshop facilities
- Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance
- Meet team and individual sales targets by through sales of added value products such as continuing maintenance plans.
- Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair.
- Adhere to Brayleys and industry regulations
If I’ve never worked as a service advisor before, what sort of back-ground would make me a great in this role?
This is a question we are asked many times. A successful service advisor is someone who loves meeting people, loves helping people and loves making sure that the experience when visiting one of our businesses is truly outstanding.
You may have worked in hospitality, you may have worked in another retail role or you may be returning to work following a career break, but if you love meeting people as much as we do, we are confident that you’ll fit in really well.
All of our new to Automotive Retail service advisors receive a comprehensive suite of training designed to help you become an expert in the role, throughout your first 12 months with us.
If you have the following core skills, becoming a Service Advisor in Automotive Retail may be right up your street.
- Influencing skills with the ability and confidence to convert enquiries to sales
- Excellent customer management skills to build long lasting relationships
- Professionalism, with a commitment to adhering to process and procedure
- Someone who can demonstrate the Brayleys Company Principal to treat every visitor to Brayleys Cars as a welcome guest in our home.
A little bit about us
Brayleys Cars Limited is a multi-award-winning company with strong values that put our people and customers at the heart of everything we do. We are one of the region’s largest privately owned car dealer groups. We represent Honda, KIA, Mazda, Nissan, Renault, Dacia and Suzuki across London, The Thames Valley, The Home Counties, The West Midlands and the Greater Manchester area through our 31 dealerships.
If this sounds like you, please submit your application today to be considered for this exciting opportunity
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Service Advisor - Ruislip employer: Brayleys Cars Limited
Contact Detail:
Brayleys Cars Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Ruislip
✨Tip Number 1
Get to know the company! Research Brayleys Cars Limited and their values. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about their mission and culture.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, role-play with a friend or family member. Get comfortable with handling queries and converting them into bookings – it’ll make you shine during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor - Ruislip
Some tips for your application 🫡
Show Your People Skills: Since this role is all about customer interaction, make sure to highlight your people skills in your application. Share examples of how you've helped customers in the past or created a positive experience for them.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Service Advisor role. We want to see how you fit into our team at Brayleys.
Be Professional and Personable: We love professionalism, but we also value a friendly approach. Make sure your application reflects both sides of your personality. Show us that you can adhere to processes while still being approachable!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Brayleys Cars Limited
✨Know the Company Inside Out
Before your interview, take some time to research Brayleys Cars Limited and their partner brands. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you've successfully managed customer interactions, whether in hospitality or retail. Highlight how you turned a challenging situation into a positive experience.
✨Prepare for Role-Specific Questions
Expect questions that assess your customer management skills and your approach to handling enquiries. Think about how you would convert queries into bookings and how you would ensure a seamless customer experience. Practising these scenarios can give you an edge.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes available for new Service Advisors or how success is measured in the role. This shows your enthusiasm and eagerness to grow within the company.
