At a Glance
- Tasks: Guide customers through their service experience and manage workshop bookings.
- Company: Brayleys is a fast-growing automotive dealer group with over 30 locations in the UK.
- Benefits: Enjoy weekends off, uncapped bonuses, 31+ days holiday, and career development opportunities.
- Other info: No weekend work required, making it perfect for students or those with busy schedules.
- Why this job: Join an inclusive culture recognised as one of the UK's Best Workplaces for Wellbeing and Development.
- Qualifications: No prior experience needed; just a passion for helping people and excellent communication skills.
The predicted salary is between 24000 - 36000 £ per year.
Join Brayleys – Driving Excellence in Automotive Retail
Brayleys is a modern, fast-growing automotive dealer group with a strong presence across the UK. We represent some of the most respected brands in the industry including Honda, Hyundai, Nissan, Kia, Renault, Suzuki, Mazda, Dacia and Honda Motorcycles. Since opening our first dealership in St Albans in 2003, we’ve expanded to over 30 locations nationwide, and we’re not slowing down.
We’re building something ambitious. Our goal is to become one of the UK’s top 10 AM 100 dealer groups, and we know that getting there depends on hiring and developing the very best people. That’s why we place huge value on creating a workplace where individuals feel supported, trusted and recognised. We invest in training, structured career development and tailored programmes such as our Rising Stars and Leadership Development initiatives, designed to help people progress and thrive at every level.
At Brayleys, we believe a great business starts with a great culture. Every team member plays a part in our success, and that shared sense of purpose runs through every showroom, workshop and office. Whether you’re just starting out or joining us with years of experience, you’ll find a collaborative, energised environment with plenty of opportunity to grow.
We’re also committed to building a more inclusive and representative industry. As a Gold Member of the Automotive 30% Club, we are actively working to improve gender balance across the business and champion more diverse leadership across the automotive sector.
That commitment hasn’t gone unnoticed. We’ve been officially recognised by Great Place to Work as one of the UK’s Best Workplaces 2025, as well as one of the UK’s Best Workplaces for Wellbeing and Best Workplaces for Development. These awards are based entirely on what our people say about working here, and we’re proud of the culture they’ve helped shape.
If you’re looking to join a business that’s ambitious, inclusive and committed to doing things the right way, Brayleys is a place where you can build a meaningful career.
Job Description
The Role
We are seeking a Customer-focused Service Advisor to join Brayleys Cars Limited’s Nissan dealership in Coventry. It’s a fast-paced environment where you will be part of the team reporting to the Service Manager. You’ll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step.
You’ll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area.
Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIRMENT FOR WEEKEND WORKING.
In addition to this fantastic benefitwe are able to offer the following comprehensive benefits
- Weekends off to spend time with your family, friends and loved ones
- An un-capped bonus scheme with very high earning potential
- Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards.
- State of the art tooling and workshop facilities
- Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises.
- Cycle to work scheme
- Group Contributory pension scheme
- Career development opportunities and career progression
- In-house and manufacturer training
- Enhanced maternity leave after a qualifying period
- Independently certified as a Great Place to Work
WithNO REQUIREMENT FOR WEEKEND WORKING, what does a typical weekday look like for one of our workshop technicians?
As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:
- Respond to enquiries from new and existing customers who need to make use of our workshop facilities
- Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance
- Meet team and individual sales targets by through sales of added value products such as continuing maintenance plans.
- Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair.
- Adhere to Brayleys and industry regulations
If I’ve never worked as a service advisor before, what sort of back-ground would make me a great in this role?
This is a question we are asked many times. A successful service advisor is someone who loves meeting people, loves helping people and loves making sure that the experience when visiting one of our businesses is truly outstanding.
You may have worked in hospitality, you may have worked in another retail role or you may be returning to work following a career break, but if you love meeting people as much as we do, we are confident that you’ll fit in really well.
All of our new to Automotive Retail service advisors receive a comprehensive suite of training designed to help you become an expert in the role, throughout your first 12 months with us.
If you have the following core skills, becoming a Service Advisor in Automotive Retail may be right up your street.
- Influencing skills with the ability and confidence to convert enquiries to sales
- Excellent customer management skills to build long lasting relationships
- Professionalism, with a commitment to adhering to process and procedure
- Someone who can demonstrate the Brayleys Company Principal to treat every visitor to Brayleys Cars as a welcome guest in our home.
If this sounds like you, please submit your application today to be considered for this exciting opportunity
#J-18808-LjbffrService Advisor - Coventry employer: Brayleys Cars Limited
Brayleys is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive and inclusive work culture. With no weekend working required, generous holiday allowances, and comprehensive training programmes, team members can thrive in their roles while enjoying a healthy work-life balance. Recognised as one of the UK's Best Workplaces, Brayleys fosters a collaborative environment where every individual contributes to the company's ambitious goals and shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Coventry
✨Tip Number 1
Familiarise yourself with Brayleys' values and culture. Understanding their commitment to inclusivity and employee development will help you align your responses during interviews, showcasing how you can contribute to their ambitious goals.
✨Tip Number 2
Highlight any customer service experience you have, especially in fast-paced environments. Be ready to share specific examples of how you've successfully managed customer interactions and resolved issues, as this is crucial for a Service Advisor role.
✨Tip Number 3
Research the brands Brayleys represents, such as Nissan and Honda. Being knowledgeable about these brands will not only impress your interviewers but also demonstrate your genuine interest in the automotive industry.
✨Tip Number 4
Prepare to discuss your influencing skills. Think of scenarios where you've successfully converted inquiries into sales or built strong relationships with customers, as these are key attributes they are looking for in a Service Advisor.
We think you need these skills to ace Service Advisor - Coventry
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Service Advisor position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV:Customise your CV to highlight relevant experience in customer service or similar roles. Emphasise any skills that match the job requirements, such as influencing skills and professionalism.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to create outstanding experiences. Mention specific examples from your past roles that demonstrate your suitability for the Service Advisor position.
Showcase Your People Skills:In your application, emphasise your people skills and ability to build relationships. This is crucial for the role, so provide examples of how you've successfully interacted with customers in previous positions.
How to prepare for a job interview at Brayleys Cars Limited
✨Showcase Your People Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you've successfully interacted with clients, whether in hospitality or retail, to demonstrate your people skills.
✨Understand the Company Culture
Brayleys values a collaborative and inclusive environment. Research their commitment to diversity and their recognition as a great workplace. Be ready to discuss how you can contribute to this culture during your interview.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in the role. Prepare responses on how you would handle various situations, ensuring you highlight your problem-solving and customer management skills.
✨Highlight Your Sales Ability
Since the role involves meeting sales targets, be prepared to discuss your influencing skills. Share specific instances where you've successfully converted inquiries into sales, showcasing your confidence and professionalism.
