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- Tasks: Lead the service department, ensuring customer satisfaction and profitability.
- Company: Join Brayleys Cars Limited, a multi-award winning automotive retail group.
- Benefits: No weekend work, 31 days leave, life insurance, and exclusive discounts.
- Other info: Recognised as a Great Place to Work with a focus on employee wellbeing.
- Why this job: Make a real impact in a supportive environment with excellent career growth.
- Qualifications: Previous aftersales leadership experience and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced Aftersales Manager for our Honda dealership located in Romford. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised.
Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the region's leading automotive retail groups.
Key Accountabilities:
- Overall accountability for people and financial performance within the Service department of your dealership.
- Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced.
- Drive a high-performance culture, ensuring performance is rewarded and under-performance is managed.
- Oversee the service and parts department, managing resource levels and productivity.
- Accurately produce dealership reporting, in line with group reporting frameworks.
- Support the dealership to consistently achieve high levels of customer satisfaction.
- Ensure dealership activities are conducted in line with Brayleys Cars Limited, manufacturer and regulatory requirements.
Experience Required:
It is essential that you have previous aftersales leadership experience. Manufacturer experience, particularly Honda, would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individuals who display the following attributes:
- Strong leadership skills with the ability to lead and motivate a large and diverse team.
- A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders.
- Strong analytical and problem-solving skills, with the ability to foresee potential barriers.
- A commitment to the Brayleys Guiding Principal of treating all visitors to our business, as they would a valued guest in our own homes.
The Company:
Brayleys Cars Limited is a multi-award winning company with strong values that put our people and customers at the heart of everything we do.
Benefits:
- NO WEEKEND WORKING - our aftersales departments are not open at weekends to allow our teams time with their families.
- 31 days leave, rising to 34 days over time.
- Life Insurance.
- Access to our employee car scheme.
- An exclusive Perkbox membership giving access to online and high street retailer discounts and our employee wellness hub.
- Discounts on new and used vehicles, parts and servicing.
- Use of a company vehicle.
- £500 Employee Referral Bonus.
- Independently recognised as a Great Place to Work.
If this sounds like you, please submit your application today to be considered for this exciting opportunity. Brayleys Cars Limited are an equal opportunities employer.
Aftersales Manager in Romford employer: Brayleys Cars Limited
Contact Detail:
Brayleys Cars Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Romford
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience with Honda. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Brayleys Cars Limited and their values. Show them you’re not just another candidate; you’re someone who aligns with their commitment to customer satisfaction and teamwork.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams and tackled challenges in previous roles. This will help you stand out as a strong candidate for the Aftersales Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Manager in Romford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your leadership experience and any relevant achievements in aftersales. We want to see how you can drive performance and customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Brayleys Cars. Share specific examples of how you've led teams and improved service departments in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your analytical skills and how you've tackled challenges in previous roles. We love candidates who can foresee potential barriers and come up with effective solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our award-winning team!
How to prepare for a job interview at Brayleys Cars Limited
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of aftersales management and the automotive industry. Familiarise yourself with Honda's values and products, as well as Brayleys Cars Limited's mission. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or improved performance. Be ready to discuss how you motivate others and handle underperformance. This is crucial for the Aftersales Manager role, so highlight your leadership style and successes.
✨Customer Satisfaction is Key
Since customer satisfaction is a major focus for this role, think of specific instances where you've enhanced customer experiences in previous positions. Be prepared to discuss how you would maintain high levels of satisfaction at Brayleys Cars Limited and what strategies you would implement.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the dealership's culture, team dynamics, and future goals. This not only shows your interest but also helps you gauge if the company aligns with your values and career aspirations.