At a Glance
- Tasks: Guide customers through their service experience and manage workshop bookings.
- Company: Join Brayleys Cars Limited, a multi-award-winning car dealer group.
- Benefits: Weekends off, uncapped bonuses, 31+ days holiday, and career development.
- Other info: Comprehensive training provided and a great place to work.
- Why this job: Make a real impact by providing outstanding customer service in a dynamic environment.
- Qualifications: People skills and a passion for helping others; no automotive experience required.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a Customer-focused Service Advisor to join Brayleys Cars Limited’s Nissan dealership in Rochdale. It’s a fast-paced environment where you will be part of the team reporting to the Service Manager. You’ll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step.
You’ll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area. Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIREMENT FOR WEEKEND WORKING.
In addition to this fantastic benefit we are able to offer the following comprehensive benefits:
- Weekends off to spend time with your family, friends and loved ones
- An un-capped bonus scheme with very high earning potential
- Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards
- State of the art tooling and workshop facilities
- Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises
- Cycle to work scheme
- Group Contributory pension scheme
- Career development opportunities and career progression
- In-house and manufacturer training
- Enhanced maternity leave after a qualifying period
- £500 colleague referral bonus
- Independently certified as a Great Place to Work
As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:
- Respond to enquiries from new and existing customers who need to make use of our workshop facilities
- Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance
- Meet team and individual sales targets through sales of added value products such as continuing maintenance plans
- Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair
- Adhere to Brayleys and industry regulations
A successful service advisor is someone who loves meeting people, helping people and ensuring that the experience when visiting one of our businesses is truly outstanding. You may have worked in hospitality, another retail role or may be returning to work following a career break, but if you love meeting people as much as we do, we are confident that you’ll fit in really well.
All of our new to Automotive Retail service advisors receive a comprehensive suite of training designed to help you become an expert in the role, throughout your first 12 months with us. If you have the following core skills, becoming a Service Advisor in Automotive Retail may be right up your street:
- Influencing skills with the ability and confidence to convert enquiries to sales
- Excellent customer management skills to build long lasting relationships
- Professionalism, with a commitment to adhering to process and procedure
- Someone who can demonstrate the Brayleys Company Principal to treat every visitor to Brayleys Cars as a welcome guest in our home
Brayleys Cars Limited is a multi-award-winning company with strong values that put our people and customers at the heart of everything we do. We are one of the region’s largest privately owned car dealer groups. We represent Honda, KIA, Mazda, Nissan, Renault, Dacia and Suzuki across London, The Thames Valley, The Home Counties, The West Midlands and the Greater Manchester area through our 31 dealerships.
If this sounds like you, please submit your application today to be considered for this exciting opportunity.
Service Advisor - 6 Month FTC in Rochdale employer: Brayleys Cars Limited
Brayleys Cars Limited is an exceptional employer, offering a supportive and dynamic work environment at our Nissan dealership in Rochdale. With no weekend working required, employees enjoy a healthy work-life balance alongside generous benefits such as an uncapped bonus scheme, extensive holiday allowances, and career development opportunities. Our commitment to employee growth, combined with state-of-the-art facilities and a culture that prioritises customer satisfaction, makes Brayleys a fantastic place to build a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - 6 Month FTC in Rochdale
✨Tip Number 1
Get to know the company! Research Brayleys Cars Limited and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our customer-focused approach.
✨Tip Number 2
Practice your people skills! Since this role is all about guiding customers through their service experience, think of examples from your past where you've excelled in customer service. We want to hear those stories!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. We want to see that you take pride in your appearance, just like we do at Brayleys.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you're genuinely interested in the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Service Advisor - 6 Month FTC in Rochdale
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your people skills in your application. We want to see how you’ve made customers happy in the past, whether it’s in retail, hospitality, or any other role. Remember, it’s all about guiding our customers through their service experience!
Tailor Your Application:Don’t just send a generic CV! Take a moment to tailor your application to the Service Advisor role. Mention specific experiences that relate to the job description and show us why you’re the perfect fit for Brayleys Cars.
Be Professional and Personable:We love a friendly face, but professionalism is key too! In your written application, balance your warm personality with a commitment to adhering to processes and procedures. Show us you can be both approachable and reliable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Brayleys Cars Limited
✨Know the Company Inside Out
Before your interview, take some time to research Brayleys Cars Limited. Understand their values, the brands they represent, and what makes them a great place to work. This will not only impress your interviewers but also help you tailor your answers to align with their company culture.
✨Showcase Your People Skills
As a Service Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully managed customer interactions, whether in hospitality or retail. Highlight how you ensured customer satisfaction and built lasting relationships.
✨Prepare for Role-Specific Questions
Expect questions that assess your understanding of the service advisor role. Think about how you would handle common scenarios, like managing customer complaints or upselling services. Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the training process for new service advisors or how success is measured in the position. This demonstrates your enthusiasm and commitment to the role.
