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- Tasks: Be the friendly face of Brayleys, helping customers with their vehicle needs.
- Company: Join Brayleys Cars Limited, a top-rated workplace in Oxford.
- Benefits: Enjoy no weekend work, generous holidays, and an uncapped bonus scheme.
- Other info: Great career growth opportunities with comprehensive training provided.
- Why this job: Make a real difference in customer experiences while earning great rewards.
- Qualifications: Strong communication skills and a passion for customer service are key.
The predicted salary is between 25000 - 30000 £ per year.
Customer-focused Service Advisor at Brayleys Cars Limited in Oxford. Reports to Aftersales Manager. Handles face-to-face, phone and email queries, converting them into workshop bookings and managing the end-to-end customer experience.
Responsibilities
- Respond to enquiries from new and existing customers for workshop usage.
- Provide outstanding customer service as the face of Brayleys and partner vehicle brands.
- Achieve team and individual sales targets through added value product sales.
- Manage vehicle handover ensuring compliance with all processes.
- Adhere to Brayleys and industry regulations.
- Participate in the comprehensive training programme during the first 12 months.
Qualifications / Core Skills
- Influencing skills with confidence to convert enquiries to sales.
- Excellent customer management skills to build lasting relationships.
- Professionalism and commitment to process and procedure.
- Ability to demonstrate the Brayleys Company Principles and treat every visitor as a welcome guest.
- Experience in hospitality or retail, or the ability to return to work after a career break is acceptable.
Benefits & Working Conditions
- No weekend working.
- Uncapped bonus scheme with high earning potential.
- 31 days holiday per year, increasing to 34 days with service rewards.
- State of the art tooling and workshop facilities.
- Preferential rates on vehicles, parts and servicing.
- Group contributory pension scheme.
- Career development opportunities and progression.
- In-house and manufacturer training.
- Enhanced maternity leave after qualifying period.
- £500 colleague referral bonus.
- Great Place to Work certification.
Service Advisor in Oxford employer: Brayleys Cars Limited
Contact Detail:
Brayleys Cars Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Oxford
✨Tip Number 1
Get to know Brayleys Cars and their values! Research the company culture and principles so you can show how you align with them during your interview. This will help you stand out as a candidate who truly fits in.
✨Tip Number 2
Practice your customer service skills! Since the role is all about handling queries and providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, as it helps us keep track of candidates and gives you a better chance of landing that Service Advisor role. Don’t miss out!
We think you need these skills to ace Service Advisor in Oxford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your ability to build lasting relationships.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to align their background with what we’re looking for.
Be Professional Yet Personable: While professionalism is key, don’t forget to let your personality shine through! We appreciate candidates who can balance being professional with being approachable. Show us your enthusiasm for the role and the company!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Brayleys Cars!
How to prepare for a job interview at Brayleys Cars Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different customer scenarios, especially those that involve turning enquiries into bookings. Show them you understand the importance of a great customer experience!
✨Familiarise Yourself with Brayleys
Do some homework on Brayleys Cars Limited and their vehicle brands. Knowing their values and what they stand for will help you align your answers with their company principles. Plus, it shows genuine interest in the role!
✨Prepare for Sales Conversations
Since the role involves achieving sales targets, think of examples from your past experiences where you successfully influenced a customer’s decision. Be ready to share these stories to demonstrate your influencing skills and how you can add value to the team.
✨Practice Professionalism
During the interview, maintain a professional demeanour. This includes dressing appropriately and being punctual. Remember, you’re not just showcasing your skills but also how you treat every visitor as a welcome guest, which is key to the role!