Group IT Engineer - St Albans

Join Brayleys – Driving Excellence in Automotive Retail. Brayleys is a modern, fast-growing automotive dealer group with a strong presence across the UK. We represent some of the most respected brands in the industry including Honda, Hyundai, Nissan, Kia, Renault, Suzuki, Mazda, Dacia and Honda Motorcycles. Since opening our first dealership in St Albans in 2003, we’ve expanded to over 30 locations nationwide, and we’re not slowing down. We’re building something ambitious. Our goal is to become one of the UK’s top 10 AM 100 dealer groups, and we know that getting there depends on hiring and developing the very best people.

We invest in training, structured career development and tailored programmes such as our Rising Stars and Leadership Development initiatives, designed to help people progress and thrive at every level. At Brayleys, we believe a great business starts with a great culture. Every team member plays a part in our success, and that shared sense of purpose runs through every showroom, workshop and office. Whether you’re just starting out or joining us with years of experience, you’ll find a collaborative, energised environment with plenty of opportunity to grow.

We’re also committed to building a more inclusive and representative industry. As a Gold Member of the Automotive 30% Club, we are actively working to improve gender balance across the business and champion more diverse leadership across the automotive sector. That commitment hasn’t gone unnoticed. We’ve been officially recognised by Great Place to Work as one of the UK’s Best Workplaces 2025, as well as one of the UK’s Best Workplaces for Wellbeing and Best Workplaces for Development. These awards are based entirely on what our people say about working here, and we’re proud of the culture they’ve helped shape.

If you’re looking to join a business that’s ambitious, inclusive and committed to doing things the right way, Brayleys is a place where you can build a meaningful career.

As an Automotive IT Field Engineer, you will play a critical role in supporting and maintaining IT systems across 30+ dealership sites, ensuring seamless integration of automotive-specific technologies with core IT infrastructure. This role requires hands-on experience with dealership management systems (DMS), vehicle diagnostic tools, and connectivity solutions used in the automotive retail environment. You will work closely with the Group IT team to deliver robust, secure, and efficient IT services that keep our business running smoothly.

• Provide on-site and remote IT support for dealership systems, including hardware, software, and network troubleshooting.
• Support and maintain automotive-specific IT systems, such as Dealer Management Systems (DMS), OEM diagnostic platforms, and connected vehicle technologies.
• Manage IT Helpdesk tickets, ensuring timely resolution and excellent customer service.
• Install, configure, and maintain IT infrastructure, including Networking: TCP/IP, WAN, WLAN, SD-WAN.
• Assist with integration of OEM systems, telephony, and in-dealership Wi-Fi solutions.
• Collaborate with dealership teams to understand operational needs and deliver IT solutions that enhance efficiency.
• Maintain accurate documentation of system changes, configurations, and support activities.
• Escalate complex issues to IT Management or third-party vendors when necessary.
• Ensure compliance with IT security policies and assist in implementing cybersecurity best practices.
• Stay up to date with emerging automotive IT technologies and trends.

• IT-related degree or equivalent IT experience (2–3 years in IT support).
• Proven experience in automotive IT environments (e.g., DMS systems such as Keyloop, CDK, or similar).
• Familiarity with Franchise specific Automotive IT systems.
• Strong knowledge of IT networks, hardware, and software.
• Excellent problem-solving skills and ability to work independently.
• Strong communication and customer service skills.
• Full UK Driving License (essential).

Competitive salary and benefits package. Opportunities for professional development and career progression. Exposure to cutting-edge automotive and IT technologies. Supportive and collaborative work environment.

• Ability to travel across the UK to visit sites and for key project work.
• Hybrid working flexibility (home and on-site).

If you have a passion for IT and the automotive industry, and you’re ready to take on a dynamic field-based role, we’d love to hear from you. Hit Apply Now to apply for this role along with your Details and CV. Brayleys Cars Ltd is an equal opportunity employer. We value diversity and welcome applications from all qualified candidates.