At a Glance
- Tasks: Guide customers through their service experience and manage workshop bookings.
- Company: Join Brayleys Cars Limited, a leading dealership with a focus on customer satisfaction.
- Benefits: Enjoy weekends off, uncapped bonuses, and 31+ days of holiday per year.
- Other info: Great career development opportunities in a supportive work environment.
- Why this job: Be the face of our brand and make a real difference in customer experiences.
- Qualifications: Strong people skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Job Description
The Role
We are seeking a Customer-focused Service Supervisor to join Brayleys Cars Limited’s dealership in Dunstable.
It’s a fast-paced environment where you will be part of the team reporting to the Aftersales Manager.
You’ll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step.
You’ll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area.
Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIRMENT FOR WEEKEND WORKING.
In addition to this fantastic benefit we are able to offer the following comprehensive benefits
- Weekends off to spend time with your family, friends and loved ones
- An uncapped bonus scheme with very high earning potential
- Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards.
- State of the art tooling and workshop facilities
- Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises.
- Group Contributory pension scheme
- Career development opportunities and career progression
- In-house and manufacturer training
- Enhanced maternity leave after a qualifying period
- Independently certified as a Great Place to Work
With NO REQUIREMENT FOR WEEKEND WORKING, what does a typical weekday look like for one of our Service Supervisors?
As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings.
You will manage the end-to-end customer experience.
Day to day, you will
- Oversee service reception & other advisors
- Progress work through the workshop
- Control of WIP & debtors ensuring all work is invoiced and paid in line with company requirements
- Oversee booking diary raising any concerns with Aftersales Manager
- Respond to enquiries from new and existing customers who need to make use of our workshop facilities
- Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop (maintenance) and parts departments.
- Meet team and individual sales targets through sales of added value products such as continuing maintenance plans.
- Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair.
- Adhere to Brayleys and industry regulations
If this sounds like you, please submit your application today to be considered for this exciting opportunity
#J-18808-Ljbffr
Service Supervisor - Dunstable employer: Brayleys Cars Limited
Brayleys Cars Limited is an exceptional employer, offering a vibrant work culture and a supportive environment for Sales Executives in Coventry. With a competitive salary structure and uncapped bonus potential, employees can achieve significant earnings while enjoying comprehensive benefits, including generous holiday allowances and career development opportunities. Join a team that values your contributions and provides the tools for success in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor - Dunstable
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brayleys Cars Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brayleys Cars Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Supervisor - Dunstable
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brayleys Cars Limited:Your cover letter is your chance to shine! Tell us why you want to work at Brayleys Cars Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brayleys Cars Limited!
How to prepare for a job interview at Brayleys Cars Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
