At a Glance
- Tasks: Guide customers through their service experience and manage workshop bookings.
- Company: Join Brayleys Cars Limited, a growing dealership with a focus on customer satisfaction.
- Benefits: Enjoy weekends off, uncapped bonuses, and 31+ days holiday per year.
- Other info: Great career progression opportunities and a supportive work environment.
- Why this job: Be the face of our brand and make a real difference in customer experiences.
- Qualifications: Strong people skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a Customer-focused Service Supervisor to join Brayleys Cars Limited’s dealership in Dunstable. It’s a fast-paced environment where you will be part of the team reporting to the Aftersales Manager. You’ll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step.
You’ll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area. Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIREMENT FOR WEEKEND WORKING.
In addition to this fantastic benefit we are able to offer the following comprehensive benefits:
- Weekends off to spend time with your family, friends and loved ones
- An un-capped bonus scheme with very high earning potential
- Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards
- State of the art tooling and workshop facilities
- Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises
- Group Contributory pension scheme
- Career development opportunities and career progression
- In-house and manufacturer training
- Enhanced maternity leave after a qualifying period
- £500 colleague referral bonus
- Independently certified as a Great Place to Work
With NO REQUIREMENT FOR WEEKEND WORKING, what does a typical weekday look like for one of our Service Supervisors? As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:
- Oversee service reception & other advisors
- Progress work through the workshop
- Control of WIP & debtors ensuring all work is invoiced and paid in line with company requirements
- Oversee booking diary raising any concerns with Aftersales Manager
- Respond to enquiries from new and existing customers who need to make use of our workshop facilities
- Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop (maintenance) and parts departments
- Meet team and individual sales targets through sales of added value products such as continuing maintenance plans
- Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair
- Adhere to Brayleys and industry regulations
If this sounds like you, please submit your application today to be considered for this exciting opportunity.
Service Supervisor in Dunstable employer: Brayleys Cars Limited
Brayleys Cars Limited is an exceptional employer, offering a supportive and dynamic work environment in Dunstable, where you can thrive without the pressure of weekend working. With a strong focus on employee well-being, we provide generous benefits including a competitive bonus scheme, extensive holiday allowance, and opportunities for career development through in-house and manufacturer training. Join us to be part of a team that values your contributions and fosters a culture of excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in Dunstable
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Service Supervisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or recruiters, be ready to explain why you're the perfect fit for the role. Highlight your people skills and customer service experience to stand out.
✨Tip Number 3
Don’t shy away from following up! After an interview or a networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Service Supervisor in Dunstable
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Supervisor role. Highlight your customer service experience and any relevant management skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the automotive industry and how your people skills will enhance our customers' service experience.
Showcase Your Achievements:Don’t just list your duties; share your successes! Whether it’s improving customer satisfaction scores or hitting sales targets, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Brayleys Cars Limited
✨Know the Company Inside Out
Before your interview, take some time to research Brayleys Cars Limited. Understand their values, the brands they represent, and what sets them apart in the automotive industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a Service Supervisor, your people skills are crucial. Prepare examples from your past experiences where you've successfully managed customer interactions or resolved conflicts. Highlight how you ensured customer satisfaction and how you can bring that same energy to Brayleys.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you had to manage multiple tasks or handle difficult customers. Practise articulating your thought process and the steps you took to achieve positive outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
