Service Advisor - Altrincham

Company Overview

Join Brayleys – Driving Excellence in Automotive Retail. Brayleys is a modern, fast-growing automotive dealer group with a strong presence across the UK. We represent some of the most respected brands in the industry including Honda, Hyundai, Nissan, Kia, Renault, Suzuki, Mazda, Dacia and Honda Motorcycles. Since opening our first dealership in St Albans in 2003, we’ve expanded to over 30 locations nationwide, and we’re not slowing down. We’re building something ambitious. Our goal is to become one of the UK’s top 10 AM 100 dealer groups, and we know that getting there depends on hiring and developing the very best people. That’s why we place huge value on creating a workplace where individuals feel supported, trusted and recognised. We invest in training, structured career development and tailored programmes such as our Rising Stars and Leadership Development initiatives, designed to help people progress and thrive at every level. At Brayleys, we believe a great business starts with a great culture. Every team member plays a part in our success, and that shared sense of purpose runs through every showroom, workshop and office. Whether you’re just starting out or joining us with years of experience, you’ll find a collaborative, energised environment with plenty of opportunity to grow. We’re also committed to building a more inclusive and representative industry. As a Gold Member of the Automotive 30% Club, we are actively working to improve gender balance across the business and champion more diverse leadership across the automotive sector. That commitment hasn’t gone unnoticed. We’ve been officially recognised by Great Place to Work as one of the UK’s Best Workplaces 2025, as well as one of the UK’s Best Workplaces for Wellbeing and Best Workplaces for Development. These awards are based entirely on what our people say about working here, and we’re proud of the culture they’ve helped shape. If you’re looking to join a business that’s ambitious, inclusive and committed to doing things the right way, Brayleys is a place where you can build a meaningful career.

Job Description

The Role

We are seeking a Customer-focused Service Advisor to join Brayleys Cars Limited’s Nissan dealership in Altrincham. It’s a fast-paced environment where you will be part of the team reporting to the Service Manager. You’ll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step. You’ll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area. Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIREMENT FOR WEEKEND WORKING.

In addition to this fantastic benefit, we are able to offer the following comprehensive benefits:

• Weekends off to spend time with your family, friends and loved ones
• An un-capped bonus scheme with very high earning potential
• Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards
• State of the art tooling and workshop facilities
• Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises
• Group Contributory pension scheme
• Career development opportunities and career progression
• In-house and manufacturer training
• Enhanced maternity leave after a qualifying period
• Independently certified as a Great Place to Work

As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:

• Respond to enquiries from new and existing customers who need to make use of our workshop facilities
• Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance
• Meet team and individual sales targets through sales of added value products such as continuing maintenance plans
• Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair
• Adhere to Brayleys and industry regulations

If I’ve never worked as a service advisor before, what sort of background would make me great in this role? A successful service advisor is someone who loves meeting people, loves helping people and loves making sure that the experience when visiting one of our businesses is truly outstanding. You may have worked in hospitality, you may have worked in another retail role or you may be returning to work following a career break, but if you love meeting people as much as we do, we are confident that you’ll fit in really well. All of our new to Automotive Retail service advisors receive a comprehensive suite of training designed to help you become an expert in the role, throughout your first 12 months with us. If you have the following core skills, becoming a Service Advisor in Automotive Retail may be right up your street:

• Influencing skills with the ability and confidence to convert enquiries to sales
• Excellent customer management skills to build long lasting relationships
• Professionalism, with a commitment to adhering to process and procedure
• Someone who can demonstrate the Brayleys Company Principal to treat every visitor to Brayleys Cars as a welcome guest in our home

A little bit about us

Brayleys Cars Limited is a multi-award-winning company with strong values that put our people and customers at the heart of everything we do. We are one of the region’s largest privately owned car dealer groups. We represent Honda, KIA, Mazda, Nissan, Renault, Dacia and Suzuki across London, The Thames Valley, The Home Counties, The West Midlands and the Greater Manchester area through our 31 dealerships.

If this sounds like you, please submit your application today to be considered for this exciting opportunity.