Job Description
The Role
We are seeking a Customer-focused Aftersales Supervisor to join Brayleys Cars Limited’s dealership in Thurrock. It’s a fast-paced environment where you will be part of the team reporting to the Aftersales Manager. You’ll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step.
You’ll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area.
Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIRMENT FOR WEEKEND WORKING.
In addition to this fantastic benefit we are able to offer the following comprehensive benefits:
- Weekends off to spend time with your family, friends and loved ones
- An uncapped bonus scheme with very high earning potential
- Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards.
- State of the art tooling and workshop facilities
- Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises.
- Group Contributory pension scheme
- Career development opportunities and career progression
- In-house and manufacturer training
- Enhanced maternity leave after a qualifying period
- Independently certified as a Great Place to Work
With NO REQUIREMENT FOR WEEKEND WORKING, what does a typical weekday look like for one of our workshop technicians?
As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:
- Oversee service reception & other advisors
- Progress work through the workshop
- Control of WIP & debtors ensuring all work is invoiced and paid in line with company requirements
- Oversee booking diary raising any concerns with Aftersales Manager
- Respond to enquiries from new and existing customers who need to make use of our workshop facilities
- Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop (maintenance) and parts departments.
- Meet team and individual sales targets through sales of added value products such as continuing maintenance plans.
- Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair.
- Adhere to Brayleys and industry regulations
Aftersales Supervisor - Thurrock employer: Brayleys Cars Limited
Brayleys Cars Limited is an exceptional employer, offering a vibrant work culture and a supportive environment for Sales Executives in Coventry. With a competitive salary structure and uncapped bonus potential, employees can achieve significant earnings while enjoying comprehensive benefits, including generous holiday allowances and career development opportunities. Join a team that values your contributions and provides the tools for success in the automotive industry.
