At a Glance
- Tasks: Lead and motivate a team in our busy service department to maximise customer satisfaction.
- Company: Join Brayleys Cars Limited, a top automotive retail group in Stockport.
- Benefits: Enjoy no weekend work, 31 days leave, life insurance, and exclusive discounts.
- Other info: Recognised as a Great Place to Work with a commitment to employee wellbeing.
- Why this job: Make a real impact in a supportive environment with excellent career growth.
- Qualifications: Previous aftersales leadership experience is essential; Nissan experience is a plus.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking an experienced Service Manager for our Nissan dealership located in Stockport. This role will see you lead day-to-day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the region's leading automotive retail groups.
Key Accountabilities
- Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced.
- Drive a high-performance culture, ensuring performance is rewarded and under-performance is managed.
- Oversee the service and parts department, managing resource levels and productivity.
- Accurately produce dealership reporting, in line with group reporting frameworks.
- Support the dealership to consistently achieve high levels of customer satisfaction.
- Ensure dealership activities are conducted in line with Brayleys Cars Limited, manufacturer and regulatory requirements.
Experience and Attributes
It is essential that you have previous aftersales leadership experience. Manufacturer experience, particularly Nissan, would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individuals who display the following attributes:
- Strong leadership skills with the ability to lead and motivate a large and diverse team.
- A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders.
- Strong analytical and problem-solving skills, with the ability to foresee potential barriers.
- A commitment to the Brayleys Guiding Principal of treating all visitors to our business, as they would a valued guest in our own homes.
Benefits
- NO WEEKEND WORKING – our aftersales departments are not open at weekends to allow our teams time with their families.
- 31 days leave, rising to 34 days over time.
- Life Insurance.
- Access to our employee car scheme.
- An exclusive Perkbox membership giving access to online and high street retailer discounts and our employee wellness hub.
- Discounts on new and used vehicles, parts and servicing.
- Use of a company vehicle.
- £500 Employee Referral Bonus.
- Independently recognised as a Great Place to Work.
Brayleys Cars Limited are an equal opportunities employer.
Service Manager in Stockport employer: Brayley
Brayleys Cars Limited is an exceptional employer, offering a supportive work culture that prioritises employee well-being and family time, with no weekend working required. Our commitment to professional growth is evident through clear career paths and comprehensive benefits, including generous leave, life insurance, and exclusive discounts. Join us in Stockport, where you can lead a dynamic team in a thriving automotive environment, all while being part of a company recognised as a Great Place to Work.
