At a Glance
- Tasks: Guide customers through their service experience and manage workshop bookings.
- Company: Join Brayleys Cars Limited, a top-rated workplace with a vibrant team culture.
- Benefits: Enjoy weekends off, generous holiday, and a rewarding bonus scheme.
- Other info: Career development opportunities and in-house training available.
- Why this job: Make a real difference in customer experiences while working with leading car brands.
- Qualifications: Great people skills and a passion for customer service are key.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a Customer-focused Service Advisor to join Brayleys Cars Limited’s Honda dealership in St Albans. It’s a fast-paced environment where you will be part of the team reporting to the Aftersales Manager, guiding our customers through their service experience and ensuring they are pleased at every step. The role involves representing Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, the Home Counties, the Thames Valley, the West Midlands and the Greater Manchester area. Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with no requirement for weekend working.
Benefits:
- Weekends off to spend time with your family, friends and loved ones
- An unrated bonus scheme with very high earning potential
- Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards
- State of the art tooling and workshop facilities
- Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises
- Group Contributory pension scheme
- Career development opportunities and career progression
- In-house and manufacturer training
- Enhanced maternity leave after a qualifying period
- Independently certified as a Great Place to Work
Responsibilities:
As part of our aftersales team, you will be responsible for handling face-to-face, phone and e‑mail queries and converting these to workshop bookings. You will manage the end‑to‑end customer experience. Day to day, you will:
- Respond to enquiries from new and existing customers who need to use our workshop facilities
- Provide outstanding customer service as the face of Brayleys and our partner vehicle brands, guiding customers through their visit for repairs and maintenance
- Meet team and individual sales targets by selling added‑value products such as continuing maintenance plans
- Manage the vehicle handover process, ensuring compliance with all processes when customers collect their vehicles after repair
- Adhere to Brayleys and industry regulations
Qualifications / Ideal Experience:
A successful service advisor is someone who loves meeting people, helping them, and ensuring an outstanding experience when visiting one of our businesses. You may have worked in hospitality, another retail role, or be returning to work after a break – if you love meeting people as much as we do, you’ll fit in.
- Influencing skills with the ability to convert enquiries to sales
- Excellent customer management skills to build long‑lasting relationships
- Professionalism, with a commitment to adhering to process and procedure
Service Advisor in St Albans employer: Brayley
Brayleys Cars Limited is an exceptional employer, offering a supportive and family-friendly work environment at our Honda dealership in St Albans. With no weekend working required, generous holiday allowances, and a strong focus on employee development through in-house and manufacturer training, we prioritise your work-life balance and career growth. Join us to be part of a team that values outstanding customer service and rewards your efforts with an uncapped bonus scheme and preferential rates on vehicle purchases.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in St Albans
✨Tip Number 1
Get to know the company! Research Brayleys Cars Limited and their values. When you walk in for your interview, you’ll want to show that you’re not just another candidate but someone who genuinely cares about their mission and customers.
✨Tip Number 2
Practice your customer service skills! Since this role is all about guiding customers through their service experience, think of examples from your past where you’ve gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable when you come in for your interview. It shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Service Advisor in St Albans
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers, just like you'll be doing as a Service Advisor with us.
Tailor Your Application:Don’t just send the same CV everywhere! Tailor your application to reflect the skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Professional Yet Personable:While we appreciate professionalism, don’t forget to let your personality shine through! We’re all about building relationships, so show us how you can connect with customers and make their experience memorable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brayley
✨Know Your Stuff
Before the interview, make sure you research Brayleys Cars Limited and their brands. Familiarise yourself with Honda, Nissan, KIA, and others. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Service Advisor, you'll be interacting with customers all day. Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a negative experience into a positive one – this will highlight your problem-solving skills.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. When asked questions, take a moment to think before responding. This shows that you value the interviewer’s input and are keen to understand their needs, which is crucial for the role.
✨Dress the Part
Even though the role is customer-facing, first impressions matter! Dress smartly and professionally for your interview. It reflects your seriousness about the position and aligns with the professionalism expected at Brayleys.
