At a Glance
- Tasks: Guide customers through their service experience and manage workshop bookings.
- Company: Join Brayleys Cars Limited, a growing dealership with a focus on customer satisfaction.
- Benefits: Enjoy weekends off, uncapped bonuses, and 31+ days holiday per year.
- Other info: Comprehensive training provided and excellent career progression opportunities.
- Why this job: Be the face of our brand and make a real difference in customer experiences.
- Qualifications: People skills and a passion for outstanding customer service are essential.
The predicted salary is between 25000 - 30000 € per year.
We are seeking a Customer-focused Service Advisor to join Brayleys Cars Limited’s Nissan dealership in Rochdale. It’s a fast-paced environment where you will be part of the team reporting to the Service Manager. You’ll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step.
Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIREMENT FOR WEEKEND WORKING. In addition to this fantastic benefit we are able to offer the following comprehensive benefits:
- Weekends off to spend time with your family, friends and loved ones
- An uncapped bonus scheme with very high earning potential
- Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards
- State of the art tooling and workshop facilities
- Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises
- Cycle to work scheme
- Group contributory pension scheme
- Career development opportunities and career progression
- In-house and manufacturer training
- Enhanced maternity leave after a qualifying period
- Independently certified as a Great Place to Work
As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:
- Respond to enquiries from new and existing customers who need to make use of our workshop facilities
- Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop for repairs and maintenance
- Meet team and individual sales targets through sales of added value products such as continuing maintenance plans
- Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair
- Adhere to Brayleys and industry regulations
We’re looking for someone who loves meeting people, helps others and ensures the experience is outstanding. All of our new to automotive retail service advisors receive a comprehensive suite of training designed to help you become an expert in the role, throughout your first 12 months with us. If you have the following core skills, becoming a Service Advisor in automotive retail may be right up your street:
- Influencing skills with the ability and confidence to convert enquiries to sales
- Excellent customer management skills to build long lasting relationships
- Professionalism, with a commitment to adhering to process and procedure
- Someone who can demonstrate the Brayleys Company Principal to treat every visitor to Brayleys Cars as a welcome guest in our home
If this sounds like you, please submit your application today to be considered for this exciting opportunity.
Service Advisor - 6 Month FTC in Rochdale employer: Brayley
Brayleys Cars Limited is an exceptional employer, offering a supportive and dynamic work environment at our Nissan dealership in Rochdale. With no weekend working required, employees enjoy a healthy work-life balance alongside generous benefits such as an uncapped bonus scheme, extensive holiday allowances, and career development opportunities. Our commitment to employee growth, combined with state-of-the-art facilities and a culture that prioritises customer satisfaction, makes Brayleys a fantastic place to build a rewarding career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - 6 Month FTC in Rochdale
✨Tip Number 1
Get to know the company! Research Brayleys Cars Limited and their values. When you walk into that interview, show us you understand what makes them tick and how you can fit into their culture.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, role-play with a friend or family member. Get comfortable with guiding customers through their service experience like a pro.
✨Tip Number 3
Prepare some questions for us! Asking insightful questions during your interview shows you're genuinely interested in the role and the company. It’s a great way to demonstrate your enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Brayleys.
We think you need these skills to ace Service Advisor - 6 Month FTC in Rochdale
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your ability to create outstanding experiences.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the role of Service Advisor. Mention your people skills and how they align with our values at Brayleys Cars.
Be Professional Yet Approachable:While we love a friendly vibe, professionalism is key. Make sure your application reflects this balance. Use clear language and check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Brayley
✨Know the Company Inside Out
Before your interview, take some time to research Brayleys Cars Limited and their values. Understand their commitment to customer service and how they operate across different brands. This will not only show your enthusiasm but also help you align your answers with their company culture.
✨Showcase Your People Skills
As a Service Advisor, your people skills are crucial. Prepare examples from your past experiences where you've successfully managed customer interactions or resolved issues. Highlighting these moments will demonstrate your ability to provide outstanding customer service, which is key for this role.
✨Prepare for Role-Specific Questions
Expect questions that assess your influencing skills and ability to convert enquiries into sales. Think of scenarios where you've successfully upsold products or services. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the training process for new Service Advisors or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
