At a Glance
- Tasks: Guide customers through their service experience and manage workshop bookings.
- Company: Brayleys Cars Limited, a growing dealership with a focus on customer satisfaction.
- Benefits: Weekends off, uncapped bonuses, 31+ days holiday, and career development opportunities.
- Other info: Enjoy a dynamic work environment with state-of-the-art facilities.
- Why this job: Join a supportive team and make a real difference in customer service without weekend work.
- Qualifications: Strong people skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a Customer-focused Service Supervisor to join Brayleys Cars Limited’s dealership in Dunstable. It’s a fast-paced environment where you will be part of the team reporting to the Aftersales Manager. You’ll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step.
You’ll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, The Home Counties, The Thames Valley, The West Midlands and the Greater Manchester area.
Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIREMENT FOR WEEKEND WORKING. In addition to this fantastic benefit we are able to offer the following comprehensive benefits:
- Weekends off to spend time with your family, friends and loved ones
- An un-capped bonus scheme with very high earning potential
- Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards
- State of the art tooling and workshop facilities
- Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises
- Group Contributory pension scheme
- Career development opportunities and career progression
- In-house and manufacturer training
- Enhanced maternity leave after a qualifying period
- Independently certified as a Great Place to Work
As part of our aftersales team, you will be responsible for handling face to face, phone and email queries and converting these to workshop bookings. You will manage the end-to-end customer experience. Day to day, you will:
- Oversee service reception & other advisors
- Progress work through the workshop
- Control of WIP & debtors ensuring all work is invoiced and paid in line with company requirements
- Oversee booking diary raising any concerns with Aftersales Manager
- Respond to enquiries from new and existing customers who need to make use of our workshop facilities
- Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands as you guide our customers through their visit to our workshop (maintenance) and parts departments
- Meet team and individual sales targets through sales of added value products such as continuing maintenance plans
- Manage the vehicle handover process, ensuring compliance with all processes when our customers collect their vehicles after repair
- Adhere to Brayleys and industry regulations
If this sounds like you, please submit your application today to be considered for this exciting opportunity.
Service Supervisor in Dunstable employer: Brayley
Brayleys Cars Limited is an exceptional employer, offering a supportive and dynamic work environment in Dunstable, where you can thrive without the pressure of weekend working. With a strong focus on employee well-being, we provide generous benefits including a competitive bonus scheme, extensive holiday allowance, and opportunities for career development, all while being recognised as a Great Place to Work. Join us to be part of a growing team that values your contributions and fosters a culture of excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Supervisor in Dunstable
✨Tip Number 1
Get to know the company! Research Brayleys Cars Limited and their values. When you walk into that interview, show us you understand what makes them tick and how you can fit into their culture.
✨Tip Number 2
Practice your people skills! As a Service Supervisor, you'll be dealing with customers all day. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Prepare questions for your interview! Show us you're genuinely interested in the role by asking about team dynamics, training opportunities, and how success is measured in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re proactive and keen to join the Brayleys team.
We think you need these skills to ace Service Supervisor in Dunstable
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Supervisor role. Highlight your customer service experience and any relevant management skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the automotive industry and how your people skills will enhance our customer experience at Brayleys.
Showcase Your Achievements:Don’t just list your duties; share your achievements! Whether it’s improving customer satisfaction scores or hitting sales targets, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Brayley
✨Know the Company Inside Out
Before your interview, take some time to research Brayleys Cars Limited. Understand their values, the brands they represent, and what sets them apart in the automotive industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your People Skills
As a Service Supervisor, you'll be interacting with customers daily. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your ability to guide customers through their service experience, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage a team. Think of scenarios where you had to oversee a busy service reception or handle multiple customer requests simultaneously. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
