At a Glance
- Tasks: Guide customers through their service experience and manage workshop bookings.
- Company: Join Brayleys Cars Limited, a leading dealership with a focus on customer satisfaction.
- Benefits: Enjoy weekends off, uncapped bonuses, and 31+ days of holiday.
- Other info: Great career development opportunities in a supportive work environment.
- Why this job: Be the face of our brand and make a real difference in customer experiences.
- Qualifications: Strong people skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a Customer-focused Aftersales Supervisor to join Brayleys Cars Limited’s dealership in Thurrock. It’s a fast‑paced environment where you will be part of the team reporting to the Aftersales Manager. You’ll be putting your people skills to great use by guiding our customers through their service experience and ensuring they are pleased at every step.
You’ll be joining an expanding business that represents Honda Passenger Cars, Honda Motorcycles, Nissan, KIA, Mazda, Hyundai, Renault, Dacia and Suzuki across London, the Home Counties, the Thames Valley, the West Midlands and the Greater Manchester area. Unusually for our industry, the structure and workflows across our businesses mean that we can offer this role with NO REQUIREMENT FOR WEEKEND WORKING.
In addition to this fantastic benefit we are able to offer the following comprehensive benefits:
- Weekends off to spend time with your family, friends and loved ones
- An uncapped bonus scheme with very high earning potential
- Minimum of 31 days holiday per year, increasing to 34 days with length of service rewards
- State of the art tooling and workshop facilities
- Preferential rates on new and used vehicles, parts purchases and servicing across all our franchises
- Group contributory pension scheme
- Career development opportunities and career progression
- In‑house and manufacturer training
- Enhanced maternity leave after a qualifying period
- Independently certified as a Great Place to Work
As part of our aftersales team, you will be responsible for handling face‑to‑face, phone and email queries and converting these to workshop bookings. You will manage the end‑to‑end customer experience. Day‑to‑day, you will:
- Oversee service reception & other advisors
- Progress work through the workshop
- Control WIP & debtors ensuring all work is invoiced and paid in line with company requirements
- Oversee booking diary and raise any concerns with the Aftersales Manager
- Respond to enquiries from new and existing customers who need to make use of our workshop facilities
- Provide outstanding customer service as the face of both Brayleys and our partner vehicle brands while guiding customers through their visit to maintenance and parts departments
- Meet team and individual sales targets through sales of added‑value products such as continuing maintenance plans
- Manage the vehicle handover process, ensuring compliance with all processes when customers collect their vehicles after repair
- Adhere to Brayleys and industry regulations
If this sounds like you, please submit your application today to be considered for this exciting opportunity.
Aftersales Supervisor employer: Brayley
Brayleys Cars Limited is an exceptional employer, offering a supportive and dynamic work environment in Thurrock, where you can thrive without the pressure of weekend working. With a strong focus on employee well-being, we provide generous benefits including a minimum of 31 days holiday, uncapped bonus potential, and extensive career development opportunities, all while being recognised as a Great Place to Work.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Aftersales Supervisor role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Follow Brayleys Cars Limited on LinkedIn and engage with their posts. This shows your interest in the company and helps you stay updated on any new opportunities they might post.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Brayleys.
We think you need these skills to ace Aftersales Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Aftersales Supervisor role. Highlight your customer service experience and any relevant management skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about aftersales and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your People Skills:Since this role is all about guiding customers, make sure to emphasise your people skills in your application. Share examples of how you've successfully managed customer interactions in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Brayley
✨Know the Company Inside Out
Before your interview, take some time to research Brayleys Cars Limited. Understand their values, the brands they represent, and what sets them apart in the automotive industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As an Aftersales Supervisor, you'll be interacting with customers daily. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to guide customers through their service experience and ensure satisfaction at every step.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations in a fast-paced environment. Think about scenarios related to managing bookings, overseeing service reception, or dealing with difficult customers. Practising your responses will help you feel more confident during the interview.
✨Emphasise Your Teamwork and Leadership Skills
You'll be part of a team reporting to the Aftersales Manager, so it's crucial to demonstrate your ability to work collaboratively. Share examples of how you've led a team or contributed to a positive team dynamic in previous roles. This will show that you're ready to take on the responsibilities of the position.
