At a Glance
- Tasks: Manage crane hire schedules and ensure timely customer service through effective communication.
- Company: Bray Cranes Limited, a customer-focused mobile crane hire business.
- Benefits: Join a supportive team with opportunities for professional growth.
- Other info: Work in a collaborative environment with a focus on health and safety.
- Why this job: Be part of a dynamic team that values your input and skills.
- Qualifications: Strong communication, organisational skills, and experience in logistics or crane hire.
The predicted salary is between 30000 - 40000 £ per year.
Bray Cranes Limited are a well-established and customer-focussed mobile crane hire business looking for an experienced member of staff to join their small office team based in their Birtley depot.
Role Description
- Organising and maintaining our busy hire desk schedule and customer crane hire requirements professionally and efficiently (via telephone and email).
- Liasing with our other office staff to ensure that the required customer visits are scheduled and the feedback is integrated into the upcoming crane schedule.
- Communicating the upcoming crane schedule with our personnel, workforce planning and distribution of the required paperwork daily.
- Daily transport planning of our van and motor fleet to ensure additional equipment is on site on time as required.
- Building rapport with our regular customer base and ensuring that expectations are met in a timely manner.
- Liasing with new customers, providing pricing/quotations and supporting in new account set up ahead of new hire requirements.
- Support customer compliance requirements by completing and providing required documentation and questionnaires to ensure we remain a valid, compliant supplier.
- Collaborate with internal teams to ensure smooth daily operations, a flow of information to support invoicing and excellent customer service.
- Comply with all company policies and procedures, including adherence to all Health & Safety policies.
Skills Required
- Excellent communication skills and confidence to effectively liaise with our employees, customers and suppliers to resolve queries.
- Proficient in Microsoft office programmes.
- Exceptional organisational and customer service skills with a strong attention to detail.
- A proactive attitude and a professional, positive approach.
- Ability to work independently and as part of our small team.
- A background in crane hire or logistics planning, ideally as a hire controller or equivalent.
Hire Desk Controller (Crane/Transport Planner) in Birtley employer: BRAY CRANES LIMITED
Bray Cranes Limited is an excellent employer, offering a supportive and collaborative work environment at our Birtley depot. We prioritise employee growth through ongoing training and development opportunities, while our small office team fosters a close-knit culture that values communication and teamwork. With a focus on customer satisfaction and compliance, we ensure that our staff are equipped with the tools and resources needed to excel in their roles, making it a rewarding place to build a career in crane hire and logistics planning.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller (Crane/Transport Planner) in Birtley
✨Tip Number 1
Get to know the company! Research Bray Cranes Limited and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves liaising with customers and staff, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare a plan for how you would manage the hire desk schedule and transport planning. Bring this to your interview to demonstrate your proactive approach and attention to detail.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Hire Desk Controller (Crane/Transport Planner) in Birtley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in crane hire or logistics planning. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at Bray Cranes Limited and how you can contribute to our customer-focused approach.
Show Off Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your application reflects your excellent communication skills. We love candidates who can convey information clearly and professionally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BRAY CRANES LIMITED
✨Know Your Crane Hire Basics
Before the interview, brush up on your knowledge of crane hire and logistics planning. Familiarise yourself with common terminology and processes in the industry. This will not only show your enthusiasm but also help you answer technical questions confidently.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've managed schedules or coordinated logistics in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your exceptional organisational skills.
✨Demonstrate Excellent Communication
Since the role involves liaising with customers and internal teams, practice articulating your thoughts clearly. Think of scenarios where you resolved customer queries or collaborated with colleagues, and be ready to share these experiences during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Hire Desk Controller role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
