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- Tasks: Support and enhance core housing systems, focusing on QL Housing Management.
- Company: Leading Housing Association with a commitment to community services.
- Benefits: Salary up to £55,000, hybrid work, and strong professional development opportunities.
- Why this job: Make a real impact in a supportive environment while advancing your career.
- Qualifications: Strong QL Housing experience and problem-solving skills required.
- Other info: Collaborative culture with opportunities for career progression.
The predicted salary is between 33000 - 77000 £ per year.
We’re working with a leading Housing Association to recruit an Application Support Engineer on a permanent basis. This is a key role within the IT Operations team, supporting and enhancing the organisation’s core housing systems, with a strong focus on QL Housing Management.
This is a hands-on, senior application support role where you’ll act as one of the go-to specialists for business-critical systems. You’ll support, configure, improve and help evolve the application landscape, working closely with both IT colleagues and the wider business.
A core part of the role will be advanced support, configuration, development and implementation of QL Housing Management, so proven, in-depth QL experience is essential.
Key responsibilities- Provide advanced application support across core housing systems, acting as an escalation point for the service desk
- Design, configure and implement system solutions aligned to business requirements and SLAs
- Take ownership of complex incidents, ensuring full investigation, root cause analysis and resolution
- Lead and support system upgrades, enhancements and migrations
- Work closely with internal teams and external suppliers to deliver system improvements
- Identify risks, improvement opportunities and mitigating actions
- Maintain high-quality system documentation, configurations, processes and test plans
- Follow change management processes and operate within a robust testing regime
- Strong, hands-on experience configuring and supporting the QL Housing Management System is essential to be considered for this role.
- Experience with related systems such as DRS and Versaa
- Solid understanding of housing sector business processes
- SQL Server experience, including SSRS, large data imports/exports, restores and performance troubleshooting
- Proven experience leading or supporting software upgrades and system migrations
- Strong problem-solving skills and experience working with third-party suppliers
- Power Apps and Power Automate development
- Knowledge of housing finance systems and processes
- General understanding of cloud infrastructure and networking
- Strong communication skills and a collaborative, customer-focused mindset
- Permanent role with a forward-thinking housing association
- Salary up to £55,000 (depending on experience)
- Hybrid working
- A genuinely supportive environment with a strong focus on professional development, CPD and career progression
- The opportunity to make a real impact in an organisation delivering vital services to local communities
If you’re an Application Support Engineer with strong QL Housing experience and want to work in a role where your expertise genuinely matters, apply to this role with your up to date CV and Qualifications then one of our team will be in touch.
Application Support Engineer in St Albans employer: Braxfield Recruitment Limited
Contact Detail:
Braxfield Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in St Albans
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or IT community. Attend meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you've got experience with QL Housing Management, make sure to highlight that in conversations. Share specific examples of how you've tackled complex incidents or led system upgrades. This will set you apart from the crowd.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or message can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to reiterate why you're the perfect fit for the role.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources to help you prepare for interviews and understand what employers are looking for. Plus, applying through us means you’ll get direct support from our team throughout the process.
We think you need these skills to ace Application Support Engineer in St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with QL Housing Management and any relevant systems like DRS and Versaa. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex incidents or led system upgrades. We love seeing candidates who can demonstrate their problem-solving prowess and how they’ve made a difference in previous roles.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A bit of warmth and authenticity can go a long way in making your application stand out. We’re looking for someone who fits well with our team culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at Braxfield Recruitment Limited
✨Know Your QL Housing Management Inside Out
Make sure you brush up on your QL Housing Management knowledge. Be ready to discuss specific configurations and enhancements you've implemented in the past. This will show that you’re not just familiar with the system, but that you can truly make it work for the business.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex incidents you've resolved. Talk about your approach to root cause analysis and how you’ve taken ownership of issues. This will demonstrate your ability to handle challenges and your proactive mindset.
✨Communicate Like a Pro
Since this role involves collaboration with various teams, practice articulating your thoughts clearly. Think about how you can explain technical concepts to non-technical colleagues. Good communication is key to showing you can be a team player.
✨Be Ready to Discuss System Improvements
Think about past experiences where you identified risks or improvement opportunities in systems. Be prepared to share your ideas on how you would enhance the application landscape at the housing association. This shows initiative and a forward-thinking attitude.
