At a Glance
- Tasks: Build trusted relationships with residents and coordinate support activities.
- Company: Leading housing provider focused on resident engagement.
- Benefits: Competitive salary, permanent contract, and opportunities for community impact.
- Other info: Join a supportive team dedicated to enhancing resident experiences.
- Why this job: Make a real difference in residents' lives and improve community services.
- Qualifications: Experience in housing, strong communication skills, and conflict resolution abilities.
Braxfield Recruitment is delighted to be working exclusively with a leading housing provider to recruit a Housing Engagement Officer, acting as the key point of contact between the organisation, its service providers and its residents. This is a great opportunity for a housing professional with strong tenancy and relationship-building skills to make a genuine difference to residents' day-to-day experience, working across engagement, communications, anti-social behaviour, complaints, and the management of warnings and evictions.
The Role
- Act as the main point of contact for residents, building trusted relationships through regular check-ins, meetings and forums.
- Coordinate resident-focused support and engagement activity with internal teams and care/support providers.
- Support day-to-day warnings and evictions processes, ensuring lawful, well-documented handling, and represent the business at court hearings where required.
- Identify and escalate safeguarding concerns in line with the Company's Safeguarding Policy.
- Coordinate the resolution of resident complaints and compliments, maintaining accurate records of issues, actions and outcomes.
- Produce regular reporting on resident interactions, ASB and trends, including the annual TSM survey and engagement strategy.
- Keep the tenancy management system up to date with accurate tenant documentation and occupancy information.
- Occasionally work outside normal hours and travel to services, including providing cover for colleagues when needed.
About You
- Experience of working within housing, with a good understanding of tenancy law and tenancy management.
- Good understanding of the housing benefit system.
- Understanding of housing standards, including health & safety and fire compliance within social housing.
- Experience liaising and building relationships with external support services.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong conflict resolution and negotiation abilities.
- Ability to engage with a diverse range of residents and stakeholders.
- Good standard of education with good literacy, numeracy and IT skills.
- Full UK driving licence.
Desirable
- A relevant housing qualification.
- Experience working within a supported living environment or with vulnerable adults.
- Familiarity with community development principles.
This is a fantastic opportunity to join an organisation that puts residents at the heart of everything it does, offering genuine scope to build lasting relationships and improve services within the community.
To apply, please submit your CV, or contact Braxfield Recruitment for a confidential conversation about the role.
Resident Engagement Officer - Support Services employer: Braxfield Recruitment Limited
Braxfield Recruitment is an exceptional employer, offering a permanent Senior Surveyor position in Buckinghamshire that combines competitive salary with a supportive and inclusive work culture. Employees have the unique opportunity to make a meaningful impact on housing quality and resident satisfaction, while also benefiting from professional growth through coaching and collaboration with experienced colleagues in the social housing sector.
Contact Details:
Braxfield Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Engagement Officer - Support Services
✨Dive into Local Community Groups
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We think you need these skills to ace Resident Engagement Officer - Support Services
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Braxfield Recruitment Limited:Before hitting send, make sure to tailor your application specifically to Braxfield Recruitment Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Braxfield Recruitment Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
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✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
