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- Tasks: Support and enhance core housing systems, focusing on QL Housing Management.
- Company: Leading housing association with a forward-thinking approach.
- Benefits: Salary up to £55,000, hybrid working, and strong professional development opportunities.
- Why this job: Make a real impact in delivering vital services to local communities.
- Qualifications: Strong QL Housing experience and problem-solving skills required.
- Other info: Supportive environment with excellent career progression.
The predicted salary is between 44000 - 66000 £ per year.
We’re working with a leading Housing Association to recruit an Application Support Engineer on a permanent basis. This is a key role within the IT Operations team, supporting and enhancing the organisation’s core housing systems, with a strong focus on QL Housing Management.
This is a hands-on, senior application support role where you’ll act as one of the go-to specialists for business-critical systems. You’ll support, configure, improve and help evolve the application landscape, working closely with both IT colleagues and the wider business. A core part of the role will be advanced support, configuration, development and implementation of QL Housing Management, so proven, in-depth QL experience is essential.
Key responsibilities:- Provide advanced application support across core housing systems, acting as an escalation point for the service desk.
- Design, configure and implement system solutions aligned to business requirements and SLAs.
- Take ownership of complex incidents, ensuring full investigation, root cause analysis and resolution.
- Lead and support system upgrades, enhancements and migrations.
- Work closely with internal teams and external suppliers to deliver system improvements.
- Identify risks, improvement opportunities and mitigating actions.
- Maintain high-quality system documentation, configurations, processes and test plans.
- Follow change management processes and operate within a robust testing regime.
- Strong, hands-on experience configuring and supporting the QL Housing Management System is essential to be considered for this role.
- Experience with related systems such as DRS and Versaa.
- Solid understanding of housing sector business processes.
- SQL Server experience, including SSRS, large data imports/exports, restores and performance troubleshooting.
- Proven experience leading or supporting software upgrades and system migrations.
- Strong problem-solving skills and experience working with third-party suppliers.
- Power Apps and Power Automate development.
- Knowledge of housing finance systems and processes.
- General understanding of cloud infrastructure and networking.
- Strong communication skills and a collaborative, customer-focused mindset.
- Permanent role with a forward-thinking housing association.
- Salary up to £55,000 (depending on experience).
- Hybrid working.
- A genuinely supportive environment with a strong focus on professional development, CPD and career progression.
- The opportunity to make a real impact in an organisation delivering vital services to local communities.
If you’re an Application Support Engineer with strong QL Housing experience and want to work in a role where your expertise genuinely matters, apply to this role with your up to date CV and Qualifications then one of our team will be in touch.
Application Support Engineer in Letchworth Garden City employer: Braxfield Recruitment Limited
Contact Detail:
Braxfield Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer in Letchworth Garden City
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or IT community. Attend meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your experience with QL Housing Management and other relevant systems. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common application support scenarios. Think about how you’d handle complex incidents or system upgrades. Practising these responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves from our team.
We think you need these skills to ace Application Support Engineer in Letchworth Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with QL Housing Management and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you've tackled complex incidents or led system upgrades. We love seeing candidates who can demonstrate their problem-solving prowess and how they’ve made a difference in previous roles.
Keep It Professional Yet Personal: While we appreciate professionalism, we also want to get a sense of who you are. Use a friendly tone in your cover letter and let your personality shine through. Remember, we’re looking for someone who fits well within our team culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at Braxfield Recruitment Limited
✨Know Your QL Housing Management Inside Out
Make sure you brush up on your QL Housing Management knowledge. Be prepared to discuss specific features, configurations, and any recent updates. This will show that you're not just familiar with the system but are genuinely passionate about it.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex incidents you've resolved in the past. Highlight your approach to root cause analysis and how you’ve implemented solutions. This will demonstrate your hands-on experience and ability to take ownership of issues.
✨Understand the Bigger Picture
Familiarise yourself with the housing sector's business processes. Being able to connect your technical skills to the organisation's goals will set you apart. Show that you understand how your role impacts the wider community.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since this role involves collaboration with various teams, strong communication skills are essential. Be ready to discuss how you’ve worked with both IT colleagues and external suppliers in the past.