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- Tasks: Support and enhance core housing systems, focusing on QL Housing Management.
- Company: Leading housing association with a forward-thinking approach.
- Benefits: Salary up to £55,000, hybrid working, and strong professional development opportunities.
- Why this job: Make a real impact in delivering vital services to local communities.
- Qualifications: Strong QL Housing experience and problem-solving skills required.
- Other info: Supportive environment with excellent career progression.
The predicted salary is between 44000 - 66000 £ per year.
We’re working with a leading Housing Association to recruit an Application Support Engineer on a permanent basis. This is a key role within the IT Operations team, supporting and enhancing the organisation’s core housing systems, with a strong focus on QL Housing Management.
This is a hands-on, senior application support role where you’ll act as one of the go-to specialists for business-critical systems. You’ll support, configure, improve and help evolve the application landscape, working closely with both IT colleagues and the wider business. A core part of the role will be advanced support, configuration, development and implementation of QL Housing Management, so proven, in-depth QL experience is essential.
Key responsibilities:- Provide advanced application support across core housing systems, acting as an escalation point for the service desk.
- Design, configure and implement system solutions aligned to business requirements and SLAs.
- Take ownership of complex incidents, ensuring full investigation, root cause analysis and resolution.
- Lead and support system upgrades, enhancements and migrations.
- Work closely with internal teams and external suppliers to deliver system improvements.
- Identify risks, improvement opportunities and mitigating actions.
- Maintain high-quality system documentation, configurations, processes and test plans.
- Follow change management processes and operate within a robust testing regime.
- Strong, hands-on experience configuring and supporting the QL Housing Management System is essential to be considered for this role.
- Experience with related systems such as DRS and Versaa.
- Solid understanding of housing sector business processes.
- SQL Server experience, including SSRS, large data imports/exports, restores and performance troubleshooting.
- Proven experience leading or supporting software upgrades and system migrations.
- Strong problem-solving skills and experience working with third-party suppliers.
- Power Apps and Power Automate development.
- Knowledge of housing finance systems and processes.
- General understanding of cloud infrastructure and networking.
- Strong communication skills and a collaborative, customer-focused mindset.
- Permanent role with a forward-thinking housing association.
- Salary up to £55,000 (depending on experience).
- Hybrid working.
- A genuinely supportive environment with a strong focus on professional development, CPD and career progression.
- The opportunity to make a real impact in an organisation delivering vital services to local communities.
If you’re an Application Support Engineer with strong QL Housing experience and want to work in a role where your expertise genuinely matters, apply to this role with your up to date CV and Qualifications then one of our team will be in touch.
Application Support Engineer employer: Braxfield Recruitment Limited
Contact Detail:
Braxfield Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or IT community. Attend meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got experience with QL Housing Management or SQL Server, create a portfolio or a project that highlights your expertise. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios related to application support and problem-solving. Think about how you’d handle complex incidents or system upgrades, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with QL Housing Management and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you've tackled complex incidents or led system upgrades. We love seeing candidates who can demonstrate their problem-solving prowess and hands-on experience.
Keep It Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and we can get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Braxfield Recruitment Limited
✨Know Your QL Housing Management Inside Out
Make sure you brush up on your QL Housing Management knowledge. Be prepared to discuss specific configurations and enhancements you've implemented in the past. This will show that you’re not just familiar with the system, but that you can also bring valuable insights to the team.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex incidents you've resolved, especially those involving root cause analysis. Highlight your approach to troubleshooting and how you’ve collaborated with third-party suppliers to find solutions. This will demonstrate your hands-on experience and ability to take ownership of issues.
✨Understand the Bigger Picture
Familiarise yourself with the housing sector's business processes and how they relate to IT operations. Being able to connect your technical skills with the organisation's goals will set you apart. Think about how your role as an Application Support Engineer can impact service delivery and community services.
✨Prepare for System Upgrades and Migrations
Be ready to discuss your experience with software upgrades and system migrations. Share specific projects where you led or supported these processes, focusing on the challenges faced and how you overcame them. This will highlight your leadership skills and technical expertise.
