Social Media Content and Community Manager

Social Media Content and Community Manager

Social Media Content and Community Manager

The Company

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

Job Description

The job in brief:

• Job Title: Social Media Content and Community Manager
• Working model: Hybrid – London
• Team: Social Media team within the Marketing department
• Level: Professional
• Location: London, UK
• Contract: Permanent – full-time (36 h/week)

Do you have a passion for creating social media content and a knack for growing online communities? We’re on the hunt for a vibrant and talented person to join our team! In this role, you’ll craft & create content and foster a thriving online community. If you live and breathe social media, love brainstorming innovative campaigns, and have a proven track record of organically growing social channels, then this is the perfect opportunity for you.

Responsibilities:

Content strategy, creation and social media management:

• Creatively bring to life the lastminute.com social media strategy.
• Create a weekly end-to-end content production machine, including video content.
• Engage in organic conversations and develop compelling content for various social media platforms.
• Collaborate with marketing and creative teams to produce multimedia content.
• Keep up with the latest social media trends and tools.
• Manage and maintain all social media accounts, including scheduling and monitoring engagement.

Community Building and Engagement:

• Cultivate a strong online community through proactive engagement.
• Monitor and moderate user-generated content.
• Work with the customer karma team to address inquiries and feedback.

Analytics and Reporting:

• Utilise social media analytics tools to measure key performance indicators (KPIs).
• Prepare reports summarising campaign performance and community growth.
• Monitor competitor activities and industry trends.

Qualifications

We’re looking for proven experience in managing social media channels and organically growing online communities.

• Proven experience as a designer/motion creator, comfortable with video editing tools.
• Experience producing video content for Instagram Reels, TikTok & YouTube Shorts.
• An understanding of social media formats and how to drive engagement.
• Ability to analyse data and derive actionable insights.

Additional Information

How we work together:

• An inclusive, friendly, and international environment.
• Shorter working week (36h), with a half working day on Fridays.
• Flexible working hours, with core hours from 10:00am to 4:00 pm.
• Possibility to work from anywhere for a period defined according to local regulations.

How we learn together:

• Dedicated time for personal growth and training.
• Access to e-learning platforms and bespoke training content.

Other perks:

• 2 paid days off per year for volunteering.
• Occasional social events.
• Travel industry discounts.
• Support through significant life moments.

Wish you were here? We do, too!

Selection process steps:

• HR Screening
• Interview with line manager and team members
• Case study
• Coffee chat with CMO
• Offer extended

Please note the process can vary. The recruiter will share more details when setting up the interview.

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across various dimensions. We believe in an equal opportunity space that celebrates the uniqueness of everyone who works here.

Eligibility criteria:

By submitting your application, you confirm that you are legally authorised to work in the country of employment and do not require visa sponsorship.

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