At a Glance
- Tasks: Lead a dynamic Customer Services team to deliver exceptional experiences.
- Company: Join Bravissimo, an award-winning lingerie retailer uplifting women since 1995.
- Benefits: Enjoy up to 25 days holiday, discounts, and healthcare cash plans.
- Other info: Flexible shifts and a fun, collaborative work environment await you!
- Why this job: Be part of a growing brand that values support, celebration, and confidence.
- Qualifications: Experience in managing customer-focused teams and a passion for our brand.
The predicted salary is between 29700 - 36300 £ per year.
Hours: 37.5 hours per week
Contract: Permanent
Salary: Competitive
The Customer Service Department is open 8:30am to 10pm Monday - Friday and 9am-7pm over the weekend. You will need flexibility to work early, middle and late shifts as well as joining a weekend working rota. The role is office based in Warwick (Tachbrook Park).
About Bravissimo:
Part of Wacoal Europe Group, Bravissimo is an award-winning, multi-channel lingerie retailer on a mission to uplift women. Since 1995, our purpose has stayed the same: to inspire our customers to feel supported, celebrated, and confident every day. We have 27 shops in the UK alongside a thriving ecommerce community, which offers a wide range of beautiful lingerie, swimwear and nightwear for women who wear a D to L cup, giving them so much choice. We are on an exciting journey of growth and are loving every minute of it!
Bravissimo Benefits:
- Up to 25 days holiday
- The opportunity to buy up to 5 additional days holiday each year
- Access to free and confidential 24/7 employee support from Retail Trust
- 50% discount on full priced items for you, your family & friends, up to a limit
- Healthcare Cash Plan for you and up to 4 children through Medicash
- Employer pension contributions up to 6%
- Life Assurance
- Great training and learning resources
- Long service awards after 5 years’ service
- Access to new and upcoming products, with the opportunity to provide feedback
- Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
About the role:
Alongside the rest of our management team, you will be responsible for the day to day running of this busy department. Through strong leadership and great teamwork, you will manage the Customer Services team to be able to deliver the exceptional customer experience that lies at the heart of Bravissimo’s philosophy – via our various customer channels. You will play a key part in creating a great environment for the team, that engages and promotes everyone living our Bravissimo values through their actions and behaviours. You will take part in developing and delivering new ways of working that will shape the future of the Customer Services Department, in line with Bravissimo’s objectives.
About You:
- A genuine love for helping people and a passion for consistently delivering an amazing customer experience.
- Proven experience of successfully managing others and their workloads in customer focused eCommerce.
- A deep understanding of, and passion for, our brand and values.
- An ability to work with an open and positive mindset to do what is right for the customer and Bravissimo; working with agility / flexibility to change priorities or direction quickly when needed.
- An organised, self-starter - with a flexible “can do” approach. With high enthusiasm, energy and self-motivation and a desire to support those around you to achieve.
- An eye for detail and a sound knowledge of Microsoft applications to an intermediate level.
- A confident, friendly telephone manner and excellent written skills.
- Organised, planful and self-motivated, taking full ownership and accountability within your role. Working in an open, honest, fair, and consistent way. Role modelling yourself on the We Are Bravissimo values.
- Inspiring others to, and participating in, creating a collaborative working environment that feels spirited, fun and productive.
Interested?
If this is something that really excites you and you feel that this is the opportunity that you have been waiting for, we’d love to hear from you. To apply, please submit your CV along with a letter which should include why you would like to work for Bravissimo, what about the role excites you and what you could bring to the role if successful, along with your current salary. To send this to us, click the ‘Apply Now’ button below.
Please note - applications without a letter will not be considered. We may close this vacancy earlier than the advertised closing date should we receive enough suitable applications.
Please note, due to the nature of the roles in our Customer Service Department, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act. Should you have any questions about this, please contact our recruitment team.
Customer Services Team Manager in Warwick employer: Bravissimo
Bravissimo is an exceptional employer, offering a vibrant work culture where team members are encouraged to thrive and grow. With flexible part-time hours and a focus on delivering personalised customer experiences, employees enjoy a supportive environment that values their contributions and fosters professional development. Located in Bromley, the new shop provides a unique opportunity to be part of a passionate team dedicated to making every fitting experience feel special.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Team Manager in Warwick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bravissimo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bravissimo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Team Manager in Warwick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bravissimo:Your cover letter is your chance to shine! Tell us why you want to work at Bravissimo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bravissimo!
How to prepare for a job interview at Bravissimo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
