At a Glance
- Tasks: Help customers feel amazing by providing expert fitting and style advice.
- Company: Bravissimo, an award-winning lingerie retailer on a mission to uplift women.
- Benefits: Competitive pay, up to 25 days holiday, and 50% discount on products.
- Other info: Flexible shifts, great training, and opportunities for career growth.
- Why this job: Make a real difference in women's lives while enjoying a supportive work environment.
- Qualifications: No experience needed, just a passion for helping others and a positive attitude.
The predicted salary is between 12.71 - 12.71 £ per hour.
Hours: 37.5 hours per week
Contract: 6 month fixed term contract
Salary: £12.71 per hour (£12.90 per hour after passing a 3 month probation period)
The Customer Service Department is open 8:30am to 10pm Monday - Friday and 9am-7pm over the weekend. You will need flexibility to work early, middle and late shifts as well as joining a weekend working rota. The role is office based in Warwick (Tachbrook Park).
About Bravissimo
Part of Wacoal Europe Group, Bravissimo is an award-winning, multi-channel lingerie retailer on a mission to uplift women. Since 1995, our purpose has stayed the same: to inspire our customers to feel supported, celebrated, and confident every day. We have 26 shops in the UK alongside a thriving ecommerce community, which offers a wide range of beautiful lingerie, swimwear and nightwear for women who wear a D to L cup, giving them so much choice. We are on an exciting journey of growth and are loving every minute of it!
Bravissimo Benefits:
- Up to 25 days holiday
- The opportunity to buy up to 5 additional days holiday each year
- Access to free and confidential 24/7 employee support from Retail Trust
- 50% discount on full priced items for you, your family & friends, up to a limit
- Healthcare Cash Plan for you and up to 4 children through Medicash
- Employer pension contributions up to 6% (depending on length of service)
- Life Assurance
- Great training and learning resources
- Long service awards after 5 years’ service
- Access to new and upcoming products, with the opportunity to provide feedback
- Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
- Free on-site parking at Bra HQ
About the role
At Bravissimo, we are dedicated to doing the best for our customers. We want big boobed women to feel amazing and we aim to inspire our customers to celebrate their figures and feel good about themselves. Each of our customer service consultants is responsible for helping this to happen. Day to day the job involves answering telephones, responding to live chat messages and having video fitting calls; giving expert fitting and style advice to customers across our product ranges, which includes lingerie, swimwear, and nightwear. You will also process orders on our computer system and answer customer emails and social media messages.
About You
The most important quality for our customer service consultants is to want to help make a real difference for our customers – you should genuinely love speaking to people and consistently go the extra mile to help others. We are looking for people who are confident in themselves and who want to work because they enjoy what they do. Previous experience of customer services or the lingerie industry is not necessary; we will give full training on our computer system and our lingerie products. What is essential is that you are hardworking, have good attention to detail and a real enthusiasm for the role.
Please note, due to the nature of the role, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act.
Customer Services Consultant in Warwick employer: Bravissimo
Bravissimo is an exceptional employer, offering a vibrant work culture where team members are encouraged to thrive and grow. With flexible part-time hours and a focus on delivering personalised customer experiences, employees enjoy a supportive environment that values their contributions and fosters professional development. Located in Bromley, the new shop provides a unique opportunity to be part of a passionate team dedicated to making every fitting experience feel special.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Consultant in Warwick
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Bravissimo.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Bravissimo. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Consultant in Warwick
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Bravissimo.
How to prepare for a job interview at Bravissimo
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Bravissimo's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Bravissimo offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
