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- Tasks: Help uplift women by providing expert fitting and style advice in customer service.
- Company: Bravissimo, an award-winning lingerie retailer on a mission to inspire confidence.
- Benefits: Up to 25 days holiday, 50% discount, healthcare cash plan, and great training resources.
- Why this job: Join a passionate team and make a real difference in women's lives every day.
- Qualifications: Love speaking to people; no experience needed, full training provided.
- Other info: Flexible shifts, dynamic work environment, and opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Service Consultants role at Bravissimo. 37.5 hours per week, fixed term contract until 31st July 2026. The Customer Service Department is open 8:30am to 10pm Monday - Friday and 9am-7pm over the weekend. You will need flexibility to work early, middle and late shifts as well as joining a weekend working rota. The role is office based in Warwick (Tachbrook Park).
About Bravissimo
Part of Wacoal Europe Group, Bravissimo is an award‑winning, multi‑channel lingerie retailer on a mission to uplift women. Since 1995, our purpose has stayed the same: to inspire our customers to feel supported, celebrated, and confident every day. We have 25 shops in the UK alongside a thriving e‑commerce community, which offers a wide range of beautiful lingerie, swimwear and nightwear for women who wear a D to L cup, giving them so much choice. We are on an exciting journey of growth and are loving every minute of it!
Benefits
- Up to 25 days holiday
- Opportunity to buy up to 5 additional days holiday each year
- Access to free and confidential 24/7 employee support from Retail Trust
- 50% discount on full‑priced items for you, your family & friends, up to a limit
- Healthcare Cash Plan for you and up to 4 children through Medicash
- Employer pension contributions up to 6% (depending on length of service)
- Life Assurance
- Great training and learning resources
- Long service awards after 5 years’ service
- Access to new and upcoming products, with the opportunity to provide feedback
- Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
- Free on‑site parking at Bravissimo HQ
About the Role
We want big boobed women to feel amazing and we aim to inspire our customers to celebrate their figures and feel good about themselves. Each of our customer service consultants is responsible for helping this to happen.
- Answer telephones, respond to live chat messages and have video fitting calls; give expert fitting and style advice to customers across our product ranges (lingerie, swimwear, nightwear)
- Process orders on our computer system
- Answer customer emails and social media messages
About You
- Genuinely love speaking to people and consistently go the extra mile to help others
- Confident, hardworking, with good attention to detail and enthusiasm for the role
- Previous experience of customer services or the lingerie industry is not necessary; we will give full training on our computer system and our lingerie products
Application
If this role sounds like a perfect fit for you, we’d absolutely love to hear from you! Just click the ‘Apply here’ button below and you’ll be taken to a new page where you can send us your application. Please include your CV and a cover letter telling us why you’d love to join Bravissimo and what you’d bring to the role. We read every single one honestly and cannot move forward without it. If this opportunity makes you feel excited, don’t wait too long to apply as we may close the advert early if we receive lots of applications.
Please note, due to the nature of the role, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act.
Customer Service Consultants in Warwick employer: Bravissimo
Contact Detail:
Bravissimo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultants in Warwick
✨Tip Number 1
Get to know Bravissimo! Dive into their mission and values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Before your interview, role-play common customer service scenarios. This will help you feel more confident when answering questions about how you'd handle different situations.
✨Tip Number 3
Show your personality! Bravissimo is all about uplifting women, so let your enthusiasm shine through. Share personal stories that highlight your passion for helping others and making them feel great.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows you’re genuinely interested in the role and gives you another chance to express why you’d be a great fit.
We think you need these skills to ace Customer Service Consultants in Warwick
Some tips for your application 🫡
Craft a Personal Cover Letter: When writing your cover letter, let your personality shine through! Tell us why you’re excited about joining Bravissimo and how you can contribute to our mission of uplifting women. Make it personal and engaging!
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Service Consultant role. Even if you don’t have direct experience in lingerie or customer service, showcase your enthusiasm and any transferable skills.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application. Plus, we love seeing candidates who follow our instructions closely. So, hit that ‘Apply here’ button and let’s get started!
How to prepare for a job interview at Bravissimo
✨Know the Brand
Before your interview, take some time to research Bravissimo. Understand their mission to uplift women and the products they offer. This will not only show your enthusiasm but also help you connect your answers to their values during the interview.
✨Show Your People Skills
As a Customer Service Consultant, you'll be speaking to customers all day. Prepare examples of how you've gone the extra mile for someone in the past. Whether it's resolving an issue or simply making someone's day better, these stories will highlight your passion for helping others.
✨Flexibility is Key
Since the role requires flexibility with shifts, be ready to discuss your availability openly. Mention any previous experience with varied schedules or your willingness to adapt. This shows you're committed and ready to meet the demands of the job.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Think about what you genuinely want to know about the role or the company culture. This not only demonstrates your interest but also helps you assess if Bravissimo is the right fit for you.
