At a Glance
- Tasks: Lead and inspire the team to deliver exceptional customer service in a vibrant retail environment.
- Company: Bravissimo, an award-winning lingerie retailer dedicated to uplifting women.
- Benefits: Enjoy up to 25 days holiday, 50% discount on products, and healthcare cash plan.
- Other info: Full training provided; no lingerie experience needed!
- Why this job: Join a passionate team and make a real difference in customers' lives every day.
- Qualifications: Confident leadership skills and a genuine passion for customer service.
The predicted salary is between 28500 - 29500 £ per year.
37.5 hour per week, permanent contract, in our Oxford Circus, London shop.
Starting rate £13.71, moving to £13.90 after passing a 3 month probation (plus 10% London Weighting).
Shop Opening Times:
- Monday - Saturday 10am - 8pm
- Sunday 12pm - 6pm (including bank holidays)
About Bravissimo:
Part of Wacoal Europe Group, Bravissimo is an award-winning, multi-channel lingerie retailer on a mission to uplift women. Since 1995, our purpose has stayed the same: to inspire our customers to feel supported, celebrated, and confident every day. We have 26 shops in the UK alongside a thriving ecommerce community, which offers a wide range of beautiful lingerie, swimwear and nightwear for women who wear a D to L cup, giving them so much choice. We are on an exciting journey of growth and are loving every minute of it!
Bravissimo Benefits:
- Up to 25 days holiday
- The opportunity to buy up to 5 additional days holiday each year
- Access to free and confidential 24/7 employee support from Retail Trust
- 50% discount on full priced items for you, your family & friends, up to a limit
- Healthcare Cash Plan for you and up to 4 children through Medicash
- Employer pension contributions up to 6%
- Life Assurance
- Great training and learning resources
- Long service awards after 5 years’ service
- Access to new and upcoming products, with the opportunity to provide feedback
- Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
About the Job:
As a Supervisor with Bravissimo, you will be an essential part of the store management team. You will support the Store Manager and Assistant Manager in the running of the store, ensuring that every customer has a fantastic experience from the moment they walk in. You will lead, inspire and develop the team, setting them up for success and ensuring that every customer receives the exceptional customer service that lies at the heart of the Bravissimo experience. Combining your passion and understanding of our service and products, it is essential that you want to be part of a team that is dedicated to giving our customers fantastic service in a fast-paced, dynamic environment and you should genuinely love going the extra mile to help others. The role also includes dealing with stock, both on the shop floor and behind the scenes, as well as operating the till system.
About You:
We are looking for individuals with a genuine passion for delivering a service that makes a real difference to our customers. You should be a confident leader, full of enthusiasm with the ability to motivate others to deliver an amazing service. You should also be able to think creatively and be keen to make suggestions to enhance the customer experience even further. You should embrace change and have a fearless approach to new ideas that align to our purpose. As someone who strives for excellence, you should always be one step ahead through effective planning and a proactive mindset. Supervisor experience would be advantageous, but what is more important is your ability to really understand our purpose and to be able to make our customers feel amazing. Previous experience in the lingerie sector is not required as full training will be given.
Please note, due to the nature of the roles in our shops, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act. Should you have any questions about this, please contact our recruitment team on 01926 459940.
Supervisor employer: Bravissimo
Bravissimo is an exceptional employer that champions a supportive and inclusive work culture, making it an ideal place for aspiring marketing professionals. Located in Leamington Spa, the company offers a hybrid working model, generous holiday allowances, and comprehensive employee benefits, including a healthcare cash plan and discounts on products. With a strong focus on employee growth through training and development opportunities, Bravissimo empowers its team to thrive while contributing to a mission that uplifts women every day.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Bravissimo, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Bravissimo!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Bravissimo, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Bravissimo and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Bravissimo that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Bravissimo
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
