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- Tasks: Help customers feel amazing by providing expert fitting and style advice.
- Company: Bravissimo, an award-winning retailer dedicated to celebrating women's figures.
- Benefits: Up to 25 days holiday, 50% discount, healthcare cash plan, and great training.
- Why this job: Make a real difference in customers' lives while enjoying a supportive work environment.
- Qualifications: No experience needed, just a passion for helping others and good attention to detail.
- Other info: Flexible hours with opportunities for career growth in a dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
Job Description:
Job information Customer Service Consultant from the Company Bravissimo, this latest Customer Service Consultant job vacancy is located in the city Warwick located in the country United Kingdom . This latest job opening is open to job seekers who have the latest education / graduate GCSE . Job Vacancies in this Marketing field have been opened and published up to the specified time.
Job Responsibility:
Permanent contracts, 22.5 hours – 37.5 hours per week contracts available
The Customer Service Department is open 8:30am to 10pm Monday – Friday and 9am-7pm over the weekend. You will need flexibility to do some evening and weekend work. The role is office based in Warwick (Tachbrook Park).
About Bravissimo
Bravissimo is an award-winning multi-channel retailer who provide lingerie, swimwear and nightwear for women who wear a D to L cup. We have 25 shops in the UK and 1 shop in the US, along with a well-established ecommerce operation. Since 1995 our purpose has remained the same; to inspire our customers to feel confident and uplifted, offering an amazing choice of beautiful styles and colours. We want our customers to feel celebrated and to feel Bravissimo is their place that they want to shout about!
Bravissimo Benefits
- Up to 25 days holiday
- The opportunity to buy up to 5 additional days holiday each year
- Access to free and confidential 24/7 employee support from Retail Trust
- 50% discount on full priced items for you, your family & friends, up to a limit
- Healthcare Cash Plan for you and up to 4 children through Medicash
- Employer pension contributions up to 6%
- Life Assurance
- Great training and learning resources
- Long service awards after 5 years service
- Access to new and upcoming products, with the opportunity to provide feedback
- Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
- Free on-site parking at Bra HQ
About the role
At Bravissimo, we are dedicated to doing the best for our customers. We want big boobed women to feel amazing and we aim to inspire our customers to celebrate their figures and feel good about themselves.
Each of our customer service consultants is responsible for helping this to happen. Day to day the job involves answering telephones, responding to live chat messages and having video fitting calls; giving expert fitting and style advice to customers across our product ranges, which includes lingerie, swimwear, and nightwear. You will also process orders on our computer system and answer customer emails and social media messages.
About You
The most important quality for our customer service consultants is to want to help make a real difference for our customers you should genuinely love speaking to people and consistently go the extra mile to help others. We are looking for people who are confident in themselves and who want to work because they enjoy what they do.
Previous experience of customer services or the lingerie industry is not necessary; we will give full training on our computer system and our lingerie products. What is essential is that you are hardworking, have good attention to detail and a real enthusiasm for the role.
How to Apply
If you think this is the position for you, please apply now to answer some questions and submit your CV.
Please note, should we receive enough applications, we will close this role earlier than the stated closing date so if this role is of interest, please don\’t delay in submitting your application.
Please note, due to the nature of the roles in our Customer Service Department, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act. Should you have any questions about this, please contact our recruitment team on 01926 459940.
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Customer Service Consultant employer: Bravissimo
Contact Detail:
Bravissimo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Consultant
✨Tip Number 1
Get to know Bravissimo! Familiarise yourself with their products and values. When you understand what they stand for, you can tailor your conversations to show how you can contribute to their mission of making customers feel amazing.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing scenarios with friends or family. This will help you feel more confident when answering calls or responding to messages during the interview.
✨Tip Number 3
Be flexible! The job requires some evening and weekend work, so be ready to discuss your availability. Showing that you're adaptable can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Bravissimo team. Don’t wait too long, as roles can close quickly!
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Service Consultant role. Highlight any customer service experience, even if it's informal, and show us how you can go the extra mile for our customers.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you want to work at Bravissimo and how you can contribute to making our customers feel amazing. Be genuine and let your personality come through!
Show Enthusiasm: We love candidates who are passionate about helping others. In your application, express your enthusiasm for the role and the brand. Let us know why you’re excited about the opportunity to inspire our customers!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your application and get back to you. Don’t wait too long, as we might close the role early if we receive enough applications!
How to prepare for a job interview at Bravissimo
✨Know the Brand
Before your interview, take some time to research Bravissimo. Understand their mission to empower women and their product range. This will help you connect with the company's values and show that you're genuinely interested in being part of their team.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for helping customers. Share examples from your past experiences where you went the extra mile to assist someone. This will demonstrate that you have the right mindset for a Customer Service Consultant role.
✨Prepare for Role-Play Scenarios
Bravissimo may ask you to participate in role-play scenarios during the interview. Practice handling common customer queries or complaints. This will showcase your problem-solving skills and ability to think on your feet, which are crucial for this position.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions about the company culture, training opportunities, or what a typical day looks like for a Customer Service Consultant. This shows your interest in the role and helps you determine if it's the right fit for you.