At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer experiences across multiple stores.
- Company: Bravissimo, an award-winning lingerie retailer dedicated to uplifting women.
- Benefits: Up to 25 days holiday, 50% discount on products, and healthcare cash plan.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact by empowering customers and leading a passionate team.
- Qualifications: Customer service experience and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
About Bravissimo
Part of Wacoal Europe Group, Bravissimo is an award-winning, multi-channel lingerie retailer on a mission to uplift women. Since 1995, our purpose has stayed the same: to inspire our customers to feel supported, celebrated, and confident every day.
Full time, permanent contract.
Benefits:
- Up to 25 days holiday
- The opportunity to buy up to 5 additional days holiday each year
- Access to free and confidential 24/7 employee support from Retail Trust
- 50% discount on full priced items for you, your family & friends, up to a limit
- Healthcare Cash Plan for you and up to 4 children through Medicash
- Employer pension contributions up to 6%
- Life Assurance
- Great training and learning resources
- Long service awards after 5 years’ service
- Access to new and upcoming products, with the opportunity to provide feedback
- Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
About the Job
Our purpose is to inspire our customers to feel confident and uplifted. Cluster Managers drive performance in their home-store (where they are Store Manager) and their wider cluster of stores. This is done through our people, processes and procedures to build customer loyalty through the Bravissimo Customer Experience, in line with our purpose. This role will be primarily based at our Brighton shop, where the successful candidate will also act as Shop Manager, taking responsibility for the day-to-day leadership and performance of this store alongside overseeing their wider cluster. Working alongside a team of other Cluster Managers, each Cluster Manager will take ownership and responsibility for delivery in their cluster of shops.
Key accountabilities:
- Customer Experience: Delivering our purpose, always everywhere. Own compliments and complaints, celebrating, investigating, and addressing across the cluster with the objective of restoring customers’ faith in Bravissimo. Influence VM standards across your cluster, to produce consistent, credible displays across product and marketing, working collaboratively with the Retail VM Lead. Analyse data to drive performance and support experience. Use your insights and expertise in the wider Bravissimo team – be the voice of our customers, responsible for ensuring teams understand what is affecting our customers, identifying trends in feedback. Shape decisions that affect our customers and Bravissimo as a whole – by working cross-functionally, particularly with VM, the Retail Operations Lead, Product, Supply and Marketing. Support the development and delivery of the strategy for Retail, through having a depth of understanding of our Bravissimo business model and what makes it successful.
- People Management: Inspire, lead, and develop shop management teams in your cluster, ensuring they are aligned to our purpose, brand and culture and living We Are Bravissimo. Ensure that shop management teams have the information, resources and training they need to consistently deliver customer loyalty through our teams. Use judgement when identifying development needs of individuals and progression for the future through succession planning and robust management PDP’s. Support shop manager with people issues in a timely manner, whilst collaborating with P&C where required. Work at pace to deal with issues promptly to minimise impact on team and customer behaviour.
- Operations & Environment: Influence the operations in shops to run efficiently and effectively including our people costs, blueprint and pay to sales budgets. Responsible for our health and safety commitment in your cluster, ensuring all incidents are reported and escalated effectively using the correct procedure/process. Implement and review inventory control measures, including stock adjustments and reconciliation of stock procedures to maintain accurate inventory measures. Own maintenance needs across the cluster, ensuring shops and equipment is safe for the team and customers.
Person specification:
- Affinity with our purpose and brand.
- Demonstrable Customer Service experience and a passion for delivering an uplifting experience for our customers.
- IT skills – Excel and PowerPoint.
- Foster a commercial mindset, reviewing and analysing data and efficiencies, with the customer at the heart of all decisions made.
- Confidence in leading and influencing others, and managing difficult conversations.
- Ability to build relationships and rapport quickly with stakeholders.
- Collaborative working style.
- Ability to prioritise. Be agile and flexible.
EEO Statement: Please note, due to the nature of the roles in our shops, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act.
Retail Cluster Manager in Brighton employer: Bravissimo
Bravissimo is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture in the vibrant city of Brighton. With benefits such as up to 25 days of holiday, a generous employee discount, and access to comprehensive training resources, Bravissimo fosters an environment where team members can thrive both personally and professionally. The company’s commitment to uplifting women extends to its staff, ensuring that every employee feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Cluster Manager in Brighton
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Bravissimo, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Bravissimo!
We think you need these skills to ace Retail Cluster Manager in Brighton
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Bravissimo, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Bravissimo and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Bravissimo that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Bravissimo
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
