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- Tasks: Be the friendly face of Bra HQ, welcoming visitors and managing enquiries.
- Company: Join a vibrant team at Bra HQ, where every day is different.
- Benefits: Enjoy up to 25 days holiday, discounts, and a supportive work environment.
- Why this job: Make a real impact by providing excellent customer service and support.
- Qualifications: Passion for customer service, strong organisation skills, and great communication.
- Other info: Access to training resources and career development opportunities.
The predicted salary is between 24000 - 30000 £ per year.
The purpose of this role is to provide a friendly and professional experience to our external customers and internal teams at Bra HQ, whether that be by telephone, email or in person. You will play a key role for our HQ by being the first point of contact for all facility related queries and provide support to the other functions within the People & Culture team. This is a varied role where no two days are the same, so we are looking for someone who is keen to roll up their sleeves and get stuck in!
Responsibilities
- Welcoming visitors to the Bra HQ and being the first point of contact for telephone enquiries.
- Helping set up meeting rooms for various activities and for HQ events.
- Handling all facilities contracts to ensure we provide a safe and clean environment for our teams.
- Managing all incoming and outgoing post and deliveries.
- Keeping on top of HQ stationery, supplies and sundries.
- Carrying out HQ induction sessions with any new starters at Bra HQ.
- Maintaining the security system through allocating fobs to all new staff and visitors.
- Assisting the Property & Maintenance manager with Health & Safety requirements at HQ and the coordination of all first aid requirements.
- Liaising with shop teams to support gift voucher and name badge requests.
Qualifications
- A passion for customer service and delivering the best service to both internal teams and external customers.
- Highly organised and able to prioritise work.
- Excellent verbal and written communication skills.
- Confident using Microsoft Office.
- Excellent telephone manner.
- Reliable and committed.
- Able to respond well to a variety of tasks with a positive attitude.
Benefits
- Up to 25 days holiday.
- The opportunity to buy up to 5 additional days holiday each year.
- Access to free and confidential 24/7 employee support from Retail Trust.
- 50% discount on full priced items for you, your family & friends (up to a limit).
- Healthcare Cash Plan for you and up to 4 children through Medicash.
- Employer pension contributions up to 6%.
- Life Assurance.
- Great training and learning resources.
- Long service awards after 5 years' service.
- Access to new and upcoming products, with the opportunity to provide feedback.
- Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash.
- Free parking at Bra HQ.
Receptionist / HQ Administrator in Birmingham employer: BRAVISSIMO LTD
Contact Detail:
BRAVISSIMO LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / HQ Administrator in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Bra HQ. Check out their social media and website to understand their vibe. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can handle various tasks with a positive attitude. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview at Bra HQ.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Receptionist / HQ Administrator in Birmingham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, this role is all about providing a welcoming experience!
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist / HQ Administrator. Highlight your customer service skills and any relevant experience that shows you can handle a variety of tasks with a positive attitude. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Bra HQ!
How to prepare for a job interview at BRAVISSIMO LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist / HQ Administrator. Familiarise yourself with the tasks mentioned in the job description, like managing facilities contracts and handling enquiries. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing a friendly and professional experience, be prepared to share examples of how you've excelled in customer service before. Think of specific situations where you went above and beyond for customers or colleagues, as this will highlight your passion for delivering great service.
✨Demonstrate Your Organisational Skills
Being highly organised is key for this position. During the interview, discuss how you prioritise tasks and manage your time effectively. You could even mention tools or methods you use to stay organised, which will show that you're ready to handle the varied nature of the job.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, or specific challenges the role might face. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.