At a Glance
- Tasks: Support customer service with admin duties and process returns during peak times.
- Company: Join a vibrant team at Bravissimo in Leamington Spa.
- Benefits: Enjoy up to 25 days holiday, discounts, and healthcare cash plans.
- Other info: Flexible hours with great training and career development opportunities.
- Why this job: Be part of a team that values customer experience and personal growth.
- Qualifications: Friendly, eager to learn, and organised; no prior experience needed.
The predicted salary is between 20000 - 25000 € per year.
We are looking for enthusiastic, efficient Administrators to join our Customer Services team based in Leamington Spa. These roles are to support us during our peak period, ensuring we can still provide a fantastic experience for our customers during our busiest time of year. Working in partnership with the Customer Service team, the Customer Service Administrator will support a range of administrative duties and help process customer returns. The Customer Service Department is open 8:30 am to 10 pm Monday‑Friday and 9 am‑7 pm over the weekend.
Responsibilities
- Support a range of administrative duties and help process customer returns.
- Work during peak periods to maintain customer experience.
Qualifications
- Friendly and personable.
- Eager to learn new things.
- Organisation skills.
- Ability to pick up new information quickly.
- Passion for Bravissimo's purpose.
- Flexibility to work evenings and weekends.
- No prior administrative experience required.
Benefits
- Up to 25 days holiday.
- Opportunity to purchase up to 5 additional holiday days each year.
- Access to free and confidential 24/7 employee support from Retail Trust.
- 50% discount on full priced items for you, your family & friends, up to a limit.
- Healthcare Cash Plan for you and up to 4 children through Medicash.
- Employer pension contributions up to 6%.
- Life Assurance.
- Great training and learning resources.
- Long service awards after 5 years of service.
- Access to new and upcoming products, with the opportunity to provide feedback.
- Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash.
- Free on-site parking at Bra HQ.
Customer Services Administrator in Birmingham employer: BRAVISSIMO LTD
Bravissimo is an exceptional employer, offering a vibrant work culture in Leamington Spa that prioritises employee well-being and growth. With generous benefits such as up to 25 days of holiday, a supportive healthcare cash plan, and extensive training resources, we ensure our Customer Services Administrators thrive while delivering outstanding customer experiences during peak periods. Join us to be part of a passionate team that values flexibility, learning, and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bravissimo and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you’ve helped someone or resolved an issue. Being able to share these experiences will demonstrate your friendly and personable nature, which is key for this role.
✨Tip Number 3
Be flexible with your availability! Since the Customer Service Department operates during evenings and weekends, showing that you can work those hours will make you a more attractive candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Bravissimo.
We think you need these skills to ace Customer Services Administrator in Birmingham
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to support our team during peak times.
Tailor Your Application:Make sure to customise your application to highlight your organisational skills and ability to learn quickly. We love seeing how your experiences align with what we're looking for in a Customer Services Administrator.
Be Personable:Since we’re all about providing a fantastic experience for our customers, don’t forget to showcase your friendly personality in your written application. A warm tone can really make you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BRAVISSIMO LTD
✨Know the Company
Before your interview, take some time to research Bravissimo and their customer service ethos. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Show Your Personality
As a Customer Services Administrator, being friendly and personable is key. During the interview, let your personality shine through! Share examples of how you've interacted positively with customers or colleagues in the past to demonstrate your suitability for the role.
✨Highlight Your Organisation Skills
Since the role involves supporting various administrative duties, be prepared to discuss your organisational skills. Think of specific instances where you’ve successfully managed multiple tasks or projects, and be ready to explain how you prioritised effectively.
✨Be Flexible and Eager to Learn
Bravissimo values flexibility and a willingness to learn. In your interview, express your enthusiasm for picking up new information quickly and adapting to different situations. Share any experiences where you’ve had to learn on the job or adjust to changing circumstances.
