At a Glance
- Tasks: Help customers feel amazing by providing expert fitting and style advice.
- Company: Bravissimo, an award-winning lingerie retailer on a mission to uplift women.
- Benefits: Up to 25 days holiday, 50% discount, healthcare cash plan, and great training resources.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Make a real difference in women's lives while enjoying a supportive work environment.
- Qualifications: No experience needed; just a passion for helping others and a positive attitude.
The predicted salary is between 25000 - 26000 € per year.
Hours: 30 - 37.5 hours per week
Contract: Fixed term contract until 31/8/2026
Salary: £12.71 per hour (£12.90 per hour after passing a 3 month probation period)
The Customer Service Department is open 8:30am to 10pm Monday - Friday and 9am-7pm over the weekend. You will need flexibility to work early, middle and late shifts as well as joining a weekend working rota. The role is office based in Warwick (Tachbrook Park).
About Bravissimo:
Part of Wacoal Europe Group, Bravissimo is an award-winning, multi-channel lingerie retailer on a mission to uplift women. Since 1995, our purpose has stayed the same: to inspire our customers to feel supported, celebrated, and confident every day. We have 25 shops in the UK alongside a thriving ecommerce community, which offers a wide range of beautiful lingerie, swimwear and nightwear for women who wear a D to L cup, giving them so much choice. We are on an exciting journey of growth and are loving every minute of it!
Bravissimo Benefits:
- Up to 25 days holiday
- The opportunity to buy up to 5 additional days holiday each year
- Access to free and confidential 24/7 employee support from Retail Trust
- 50% discount on full priced items for you, your family & friends, up to a limit
- Healthcare Cash Plan for you and up to 4 children through Medicash
- Employer pension contributions up to 6% (depending on length of service)
- Life Assurance
- Great training and learning resources
- Long service awards after 5 years’ service
- Access to new and upcoming products, with the opportunity to provide feedback
- Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
- Free on-site parking at Bra HQ
About the role:
At Bravissimo, we are dedicated to doing the best for our customers. We want big boobed women to feel amazing and we aim to inspire our customers to celebrate their figures and feel good about themselves. Each of our customer service consultants is responsible for helping this to happen. Day to day the job involves answering telephones, responding to live chat messages and having video fitting calls; giving expert fitting and style advice to customers across our product ranges, which includes lingerie, swimwear, and nightwear. You will also process orders on our computer system and answer customer emails and social media messages.
About You:
The most important quality for our customer service consultants is to want to help make a real difference for our customers – you should genuinely love speaking to people and consistently go the extra mile to help others. We are looking for people who are confident in themselves and who want to work because they enjoy what they do. Previous experience of customer services or the lingerie industry is not necessary; we will give full training on our computer system and our lingerie products. What is essential is that you are hardworking, have good attention to detail and a real enthusiasm for the role.
Interested?
If this role sounds like a perfect fit for you, we’d absolutely love to hear from you! Just click the ‘Apply here’ button below and you’ll be taken to a new page where you can send us your application and please do also include your CV. (It's really important to us that we hear from you and not AI). If this opportunity makes you feel excited (we hope it does!), don’t wait too long to apply as we may close the advert early if we receive lots of applications.
Please note, due to the nature of the role, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act.
Customer Services Consultant in Warwick employer: Bravissimo Limited
Bravissimo is an exceptional employer located in Warwick, offering a vibrant work culture that prioritises employee well-being and growth. With benefits such as up to 25 days of holiday, a generous discount on products, and comprehensive training resources, we empower our Customer Services Consultants to thrive while making a meaningful impact on our customers' lives. Join us in our mission to uplift women and enjoy a supportive environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Consultant in Warwick
✨Tip Number 1
Get to know Bravissimo! Dive into their mission and values. When you understand what they stand for, you can tailor your approach during interviews and show how you can contribute to uplifting women.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend. This will help you feel more confident when answering calls or responding to live chats, making you stand out as a candidate.
✨Tip Number 3
Flexibility is key! Be ready to discuss your availability for those early, middle, and late shifts. Showing that you're adaptable will make you a more attractive candidate for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Bravissimo team. Don’t wait too long – we might close applications early!
We think you need these skills to ace Customer Services Consultant in Warwick
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for helping others and your passion for customer service.
Tailor Your CV:Make sure your CV highlights any relevant experience or skills that align with the role. Even if you haven't worked in customer service before, think about times you've helped others or gone the extra mile – we love that!
Show Your Flexibility:Since the role requires flexibility with shifts, mention your availability clearly in your application. We appreciate candidates who are open to working different hours, including weekends!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and we can’t wait to see what you bring to the table. Remember, we’re excited to hear from you!
How to prepare for a job interview at Bravissimo Limited
✨Know the Brand
Before your interview, take some time to research Bravissimo. Understand their mission to uplift women and how they celebrate body positivity. This will not only show your genuine interest in the company but also help you align your answers with their values.
✨Show Your Passion for Customer Service
Bravissimo is looking for someone who genuinely loves helping others. Be prepared to share examples of how you've gone the extra mile for customers in the past. Highlight your enthusiasm for making a difference in people's lives through excellent service.
✨Flexibility is Key
Since the role requires flexibility with shifts, be ready to discuss your availability openly. Mention any previous experience working varied hours or your willingness to adapt to the needs of the business, especially during weekends.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling difficult customers or providing fitting advice. Practising your responses can help you feel more confident and articulate during the interview.
