At a Glance
- Tasks: Lead store operations, deliver exceptional customer service, and drive sales performance.
- Company: Join Wacoal Europe, a leader in intimate apparel with a diverse range of brands.
- Benefits: Flexible hours, competitive salary, and opportunities for personal development.
- Other info: Inclusive culture with a focus on teamwork and customer satisfaction.
- Why this job: Make a real impact in a dynamic retail environment while leading a passionate team.
- Qualifications: 5+ years in retail management and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Desborough
Reports to: Head of Commercial Development
Contract Type: Permanent
Hours: We can consider contracted hours of 30 or 37.5 hours per week, alternate Saturdays & no Sundays
About Wacoal
Wacoal Europe are leaders in the A-K cup, 28-48 back size intimate apparel market, offering a whole family of brands, each with their own personality and position in the market. We understand that one size does not fit all and that every woman is different in terms of her size, shape, taste and even how she feels! We offer high quality, fashion conscious lingerie and bra-sized swimwear, which is now stocked in over 5000 retailers, including national and independent stores as well as online across the globe, in more than 30 countries.
We employ a total of approximately 465 people at our head office in the UK, our production centres and sales offices across the world.
About the role
The Store Manager is responsible for leading all store operations to deliver exceptional customer service, achieve commercial targets, and maintain operational excellence. This role oversees staff management, visual standards, stock control, and ensures compliance with company policies and procedures.
Key Responsibilities
- Leadership & People Management: Recruit, train, and develop store colleagues. Create shift plans and manage daily staffing levels and roles in the store to maximise efficiency and drive sales. Conduct performance reviews, coaching sessions, and disciplinary processes where required. Foster a positive, inclusive, high‑performing team culture.
- Customer Experience: Ensure every customer receives exceptional service. Handle escalated customer issues professionally. Maintain a clean, welcoming, and well-presented store environment.
- Sales & Commercial Performance: Drive sales to achieve or exceed store targets. Analyse KPIs and business performance data to identify improvement opportunities. Implement promotional campaigns and merchandising strategies. Monitor competitor activity and local market trends.
- Operations Management: Oversee daily store operations including opening, closing, and safe procedures. Stocktakes: Ensure stock accuracy through regular counts and correct replenishment. Maintain high standards of visual merchandising and store presentation. Guarantee compliance with health & safety, security, and company policies.
- Financial & Administrative Duties: Manage store budgets, staffing costs, and expenses. Complete reports on sales, operations, and personnel activity. Reduce shrinkage by implementing effective loss prevention measures.
Skills & Competencies
- Strong leadership and people management skills, delivered with enthusiasm
- Excellent communication and customer service
- Commercial awareness and sales‑driven mindset
- Organisational and problem‑solving abilities
- Ability to work under pressure and multi‑task
- Proficient in POS, scheduling, and basic reporting systems
Experience & Qualifications
- Previous experience in retail or store management (typically 5+ years)
- Experience managing teams in a customer‑facing environment
- Basic numeracy and IT literacy
- Health & Safety or First Aid certification (desirable)
Please note, due to the nature of the roles in our shop, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act.
Store Manager (Factory Shop) Retail · Wacoal Europe employer: Bravissimo Limited
Wacoal Europe is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and personal growth. As a Store Manager in Desborough, you will benefit from flexible working hours, a supportive team environment, and opportunities for professional development within a leading brand in the intimate apparel market. Join us to make a meaningful impact while enjoying competitive benefits and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager (Factory Shop) Retail · Wacoal Europe
✨Tip Number 1
Get to know the company inside out! Research Wacoal Europe, their brands, and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and even refer you for the Store Manager role, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think of specific examples from your past experience that demonstrate your skills in managing teams and driving sales.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Wacoal Europe and ready to take on the challenge of being a Store Manager.
We think you need these skills to ace Store Manager (Factory Shop) Retail · Wacoal Europe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Store Manager role. Highlight your leadership experience and any retail management skills that match what we're looking for. We want to see how you can drive sales and create a fantastic customer experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how your previous experiences make you the perfect fit for our team. Don't forget to mention your understanding of the intimate apparel market!
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Did you exceed sales targets or improve customer satisfaction? We love numbers, so include any stats that show your impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bravissimo Limited
✨Know Your Stuff
Before the interview, make sure you research Wacoal Europe and their products. Understand their market position and what makes them unique in the intimate apparel industry. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved store performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer Service is Key
Wacoal places a high emphasis on exceptional customer service. Be ready to discuss how you've handled difficult customer situations in the past and what strategies you used to ensure a positive experience. Highlight your ability to create a welcoming environment for customers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Store Manager role. This shows that you're engaged and serious about the opportunity.
