At a Glance
- Tasks: Lead store operations, deliver exceptional customer service, and drive sales performance.
- Company: Wacoal Europe, a leader in intimate apparel with a diverse range of brands.
- Benefits: Flexible hours, competitive salary, and opportunities for personal development.
- Other info: Inclusive culture with a focus on teamwork and customer satisfaction.
- Why this job: Join a dynamic team and make a real impact in the retail world.
- Qualifications: 5+ years in retail management and strong leadership skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Desborough
Reports to: Head of Commercial Development
Contract Type: Permanent
Hours: We can consider contracted hours of 30 or 37.5 hours per week, alternate Saturdays & no Sundays
About the role
The Store Manager is responsible for leading all store operations to deliver exceptional customer service, achieve commercial targets, and maintain operational excellence. This role oversees staff management, visual standards, stock control, and ensures compliance with company policies and procedures.
Key Responsibilities
- Leadership & People Management
- Recruit, train, and develop store colleagues.
- Create shift plans and manage daily staffing levels and roles in the store to maximise efficiency and drive sales.
- Conduct performance reviews, coaching sessions, and disciplinary processes where required.
- Foster a positive, inclusive, high‑performing team culture.
- Customer Experience
- Ensure every customer receives exceptional service.
- Handle escalated customer issues professionally.
- Maintain a clean, welcoming, and well-presented store environment.
- Sales & Commercial Performance
- Drive sales to achieve or exceed store targets.
- Analyse KPIs and business performance data to identify improvement opportunities.
- Implement promotional campaigns and merchandising strategies.
- Monitor competitor activity and local market trends.
- Operations Management
- Oversee daily store operations including opening, closing, and safe procedures.
- Stocktakes: Ensure stock accuracy through regular counts and correct replenishment.
- Maintain high standards of visual merchandising and store presentation.
- Guarantee compliance with health & safety, security, and company policies.
- Financial & Administrative Duties
- Manage store budgets, staffing costs, and expenses.
- Complete reports on sales, operations, and personnel activity.
- Reduce shrinkage by implementing effective loss prevention measures.
Skills & Competencies
- Strong leadership and people management skills, delivered with enthusiasm
- Excellent communication and customer service
- Commercial awareness and sales‑driven mindset
- Organisational and problem‑solving abilities
- Ability to work under pressure and multi‑task
- Proficient in POS, scheduling, and basic reporting systems
Experience & Qualifications
- Previous experience in retail or store management (typically 5+ years)
- Experience managing teams in a customer‑facing environment
- Basic numeracy and IT literacy
- Health & Safety or First Aid certification (desirable)
Please note, due to the nature of the roles in our shop, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act.
Wacoal Europe Store Manager (Factory Shop) in Desborough employer: Bravissimo Limited
Wacoal Europe is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and personal growth. As a Store Manager in Desborough, you will benefit from flexible working hours, a supportive team environment, and opportunities for professional development within a leading brand in the intimate apparel market. Join us to make a meaningful impact while enjoying competitive benefits and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Wacoal Europe Store Manager (Factory Shop) in Desborough
✨Tip Number 1
Get to know the company inside out! Research Wacoal Europe, their brands, and their values. This way, when you walk into that interview, you can show us you're not just another candidate but someone who genuinely connects with our mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the Store Manager role, especially around leadership and customer service.
✨Tip Number 3
Dress the part! When you come in for an interview, make sure your outfit reflects the brand's style. Show us you understand the importance of presentation, just like we do in our stores.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you're keen and professional, plus it gives you another chance to reiterate why you're the perfect fit for the Store Manager position.
We think you need these skills to ace Wacoal Europe Store Manager (Factory Shop) in Desborough
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and created a positive work environment. Share specific examples that demonstrate your ability to inspire and motivate others!
Customer Service is Key:Since exceptional customer service is at the heart of our operations, don’t forget to mention your experience in this area. We love candidates who can showcase their ability to handle customer issues and create a welcoming atmosphere. Tell us about times you went above and beyond for customers!
Be Commercially Savvy:We’re looking for someone who understands the retail landscape. In your application, include any experience you have with sales targets, KPIs, or market analysis. Show us how you’ve driven sales and improved performance in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to attach your CV and cover letter seamlessly. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Bravissimo Limited
✨Know Your Stuff
Before the interview, make sure you research Wacoal Europe and its products. Understand their market position and what makes them unique in the intimate apparel industry. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved store performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Customer Service is Key
Wacoal places a high emphasis on exceptional customer service. Be ready to discuss how you've handled difficult customer situations in the past and what strategies you used to ensure a positive experience. Highlight your ability to create a welcoming environment for customers.
✨Prepare for Operational Questions
Expect questions about daily store operations, stock control, and compliance with policies. Brush up on your knowledge of retail management practices and be prepared to discuss how you would maintain high standards in these areas. Showing that you can balance operational excellence with sales targets will set you apart.
