At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer experiences in our Covent Garden shop.
- Company: Bravissimo, an award-winning lingerie retailer dedicated to uplifting women.
- Benefits: Enjoy up to 25 days holiday, discounts, and a supportive work environment.
- Other info: Join a growing team with tailored training and excellent career development opportunities.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Management experience and a genuine passion for customer service are essential.
The predicted salary is between 31960 - 31960 € per year.
Assistant Manager, 37.5 hours per week, Permanent Contract in our Covent Garden, London shop. Salary £31,960 (inclusive of London Weighting).
About Bravissimo
Part of Wacoal Europe Group, Bravissimo is an award-winning, multi-channel lingerie retailer on a mission to uplift women. Since 1995, our purpose has stayed the same: to inspire our customers to feel supported, celebrated, and confident every day. We have 25 shops in the UK alongside a thriving ecommerce community, which offers a wide range of beautiful lingerie, swimwear and nightwear for women who wear a D to L cup, giving them so much choice. We are on an exciting journey of growth and are loving every minute of it!
Bravissimo Benefits
- Up to 25 days holiday
- The opportunity to buy up to 5 additional days holiday each year
- Access to free and confidential 24/7 employee support from Retail Trust
- 50% discount on full priced items for you, your family & friends, up to a limit
- Healthcare Cash Plan for you and up to 4 children through Medicash
- Employer pension contributions up to 6% (depending on length of service)
- Life Assurance
- Great training and learning resources
- Long service awards after 5 years’ service
- Access to new and upcoming products, with the opportunity to provide feedback
- Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash
About the Job
As an Assistant Store Manager at Bravissimo, you will support the Store Manager in ensuring that every customer leaves the store feeling absolutely amazing. You will be a role model to your team, ensuring that our ‘feel good’ ethos is driven through every customer interaction. You will lead the team to deliver a fantastic service to every customer. You should enjoy getting stuck in, but be a confident leader, ensuring that Supervisors are running their areas effectively. With a passion for excellence, you should strive to ensure that no customer ever leaves without having anything short of a true Bravissimo experience. You should have great attention to detail, being able to juggle multiple priorities, whilst keeping customer experience at the highest level. You should also be able to think creatively and not be afraid to make suggestions that will enhance the customer experience further. As a member of the Management team, you should be able to take full responsibility for the store when required.
About You
We are looking for an experienced Assistant Manager with a genuine passion for delivering a service that makes a real difference to our customers. You should be a confident and empathetic leader, who thrives on developing others to succeed. As well as being passionate about your team’s success, you will also have a keen interest in your own continuous development. You should embrace change and have a fearless approach to new ideas that align to our purpose. As someone who strives for excellence, you should always be one step ahead through effective planning and a proactive mindset. Whilst Management experience is essential, we can give you all the skills and knowledge you need about Bravissimo! We offer tailored training and development, and you will be surrounded by a team of caring colleagues who will support you every step of the way.
Please note, due to the nature of the roles in our shops, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act.
Assistant Shop Manager Retail · Covent Garden Shop employer: Bravissimo Limited
Bravissimo is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture in the heart of Covent Garden. With generous benefits such as up to 25 days of holiday, a supportive healthcare cash plan, and extensive training resources, Bravissimo fosters an environment where team members can thrive both personally and professionally. Join us in uplifting women while enjoying a fulfilling career with a company that values your contributions and encourages your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager Retail · Covent Garden Shop
✨Tip Number 1
Get to know Bravissimo! Before your interview, dive into our mission and values. Show us that you understand what it means to uplift women and how you can contribute to that feel-good ethos in the store.
✨Tip Number 2
Practice your leadership stories! We want to hear about times you've inspired your team or turned a tough situation around. Be ready to share specific examples that highlight your management skills and customer service passion.
✨Tip Number 3
Dress the part! When you come for your interview, wear something that reflects our brand's style. It shows us you’re serious about the role and gives us a glimpse of how you’d represent Bravissimo in-store.
✨Tip Number 4
Don’t forget to ask questions! We love candidates who are curious about our products and culture. Prepare some thoughtful questions that show you’re genuinely interested in being part of the Bravissimo family.
We think you need these skills to ace Assistant Shop Manager Retail · Covent Garden Shop
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through! We want to see how you can uplift our customers and make their experience unforgettable.
Tailor Your CV:Make sure your CV is tailored to the Assistant Shop Manager role. Highlight your management experience and any relevant skills that align with our mission at Bravissimo. We love seeing how you can contribute to our team!
Be Authentic:Don’t be afraid to show your personality in your application. We’re looking for someone who fits our ‘feel good’ ethos, so let us know what makes you unique and how you can bring that to our shop.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our recruitment team!
How to prepare for a job interview at Bravissimo Limited
✨Know Bravissimo Inside Out
Before your interview, make sure you research Bravissimo thoroughly. Understand their mission to uplift women and the importance of customer experience in their stores. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Leadership Skills
As an Assistant Shop Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you can inspire and develop others, as this is key to the role.
✨Emphasise Customer Experience
Bravissimo prides itself on delivering exceptional customer service. Be ready to discuss how you would ensure every customer leaves feeling amazing. Think of creative ideas you could implement to enhance the shopping experience and be prepared to share them during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to juggle multiple priorities. Practice responses to questions like how you would handle a difficult customer or manage a busy store. This will help you feel more confident and articulate during the interview.
