At a Glance
- Tasks: Diagnose and solve tech issues while supporting a global team in a fun environment.
- Company: Join Brave, a leader in online privacy fighting against Big Tech.
- Benefits: Competitive salary, generous home-office stipends, and annual company retreats.
- Other info: Work with a dedicated team and enjoy a flat organisational structure.
- Why this job: Be part of a hyper-growth company revolutionising the web and enhancing online safety.
- Qualifications: Experience in IT support, excellent communication skills, and knowledge of various operating systems.
The predicted salary is between 50000 - 70000 £ per year.
About Brave
The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data, and tells us what’s true and what’s not. Brave is fighting back. Join us!
Summary
As a Senior IT Support Engineer, you'll need to have excellent customer service, troubleshooting, and communication skills, as well as the ability to talk tech with employees at all levels. The ideal candidate is passionate about learning new technologies and has the ability to work independently and self-motivate in a professional but fun environment. Remaining cool under pressure is essential.
About the team:
Our lean and dedicated technical team of 3 currently includes a VP of IT, a Staff IT engineer, and a Senior IT engineer. You will be the second Senior IT engineer, playing a key role in supporting our staff across the globe. This role is based out of the London office which regularly supports 20 employees.
Some of the responsibilities include:
- Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux.
- A/V Support using Brave Talk, in house and remote.
- User account management such as onboarding / offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management.
- Hardware and Software inventory control and purchasing and remote shipping.
- Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles.
- Doing security reviews of our vendors and responding to customer security inquiries that relate to IT.
- Maintaining company asset management with Snipe-IT.
- Building workflows and automations to help streamline internal processes.
Requirements
- Experience implementing corporate security controls such as those required for SOC 2.
- Experience with Google Workspace Admin.
- Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!).
- Good working knowledge of Slack, GitHub, 1Password and many other SAAS tools.
- Understanding how to manage AI tooling such as Claude, Gemini and OpenAI.
- Strong working knowledge of macOS, Windows and Linux in an enterprise environment.
- Experience doing internal security audits.
- Demonstrate excellent organisational skills in both physical workspaces (e.g., cable management, equipment storage) and managing digital workflows, including task tracking and documentation.
Working at Brave
- Industry-leader in privacy, with a research and engineering team that’s innovating everyday to keep people safer online and beat Big Tech.
- Highly competitive salaries & benefits, and generous home-office stipends.
- Annual company wide get together, in fun locations.
- Welcoming, humble, ridiculously smart teammates, and a truly flat org structure.
- Opportunity to get in early at a hyper-growth company, and revolutionize the web.
Senior IT Support Engineer - UK - Hybrid United Kingdom employer: BRAVE
Brave is an exceptional employer that champions innovation and privacy in the tech industry, offering a dynamic work environment in London. With a focus on employee growth, competitive salaries, and generous benefits, Brave fosters a culture of collaboration among its talented team members. As a Senior IT Support Engineer, you'll play a pivotal role in supporting a global workforce while enjoying the perks of a flat organisational structure and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer - UK - Hybrid United Kingdom
✨Tip Number 1
Network like a pro! Reach out to current employees at Brave on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your tech skills and customer service scenarios. Think of examples where you've solved complex issues or helped colleagues understand tech jargon—this will show you're the right fit!
✨Tip Number 3
Show off your passion for learning new technologies! During interviews, mention any recent courses or projects you've tackled. It’ll demonstrate that you’re not just about the job, but about growing with the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Brave team.
We think you need these skills to ace Senior IT Support Engineer - UK - Hybrid United Kingdom
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! We want to see that you're not just skilled but also genuinely excited about learning new tools and solving problems.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We love seeing how your background aligns with what we're looking for, so don’t hold back!
Keep It Clear and Concise:We appreciate straightforward communication, so keep your application clear and to the point. Use bullet points where possible and avoid jargon unless it’s relevant to the role. We want to understand your experience without wading through fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at BRAVE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Windows, and Linux. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you not only understand the systems but can also think critically under pressure.
✨Show Off Your Customer Service Skills
Since this role requires excellent communication skills, prepare examples of how you've successfully helped users with tech issues before. Think about times when you had to explain complex concepts in simple terms – this will demonstrate your ability to connect with staff at all levels.
✨Get Familiar with Brave's Tools
Research the tools mentioned in the job description, like Google Workspace Admin, Slack, and GitHub. If possible, try to get hands-on experience with them. Being able to discuss how you've used these tools in previous roles will give you an edge.
✨Prepare for Security Discussions
Since the role involves security audits and vendor reviews, be ready to talk about your experience with corporate security controls, especially those related to SOC 2. Have examples ready that showcase your understanding of security best practices and how you've implemented them in the past.
