At a Glance
- Tasks: Diagnose and solve tech issues while supporting a global team in a fun environment.
- Company: Join Brave, a leader in online privacy with a mission to protect users' rights.
- Benefits: Competitive salary, generous home-office stipends, and annual company retreats.
- Other info: Work with a smart, humble team in a flat organisational structure.
- Why this job: Be part of a revolutionary team fighting against Big Tech and making the web safer.
- Qualifications: Experience in IT support, excellent communication skills, and a passion for new technologies.
The predicted salary is between 100000 - 120000 € per year.
Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a truly independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention.
As a Senior IT Support Engineer, you'll need to have excellent customer service, troubleshooting, and communication skills, as well as the ability to talk tech with employees at all levels. The ideal candidate is passionate about learning new technologies and has the ability to work independently and self-motivate in a professional but fun environment. Remaining cool under pressure is essential.
About the team: Our lean and dedicated technical team of 3 currently includes a VP of IT, a Staff IT engineer, and a Senior IT engineer. You will be the second Senior IT engineer, playing a key role in supporting our staff across the globe. This role is based out of the London office which regularly supports 20 employees.
Some of the responsibilities include:
- Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux.
- A/V Support using Brave Talk, in house and remote.
- User account management such as onboarding/offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management.
- Hardware and Software inventory control and purchasing and remote shipping.
- Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge-based articles.
- Doing security reviews of our vendors and responding to customer security inquiries that relate to IT.
- Maintaining company asset management with Snipe-IT.
- Building workflows and automations to help streamline internal processes.
Requirements:
- Experience implementing corporate security controls such as those required for SOC 2.
- Experience with Google Workspace Admin.
- Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!).
- Good working knowledge of Slack, GitHub, 1Password and many other SAAS tools.
- Understanding how to manage AI tooling such as Claude, Gemini and OpenAI.
- Strong working knowledge of macOS, Windows and Linux in an enterprise environment.
- Experience doing internal security audits.
- Demonstrate excellent organisational skills in both physical workspaces (e.g., cable management, equipment storage) and managing digital workflows, including task tracking and documentation.
Compensation: £100,000 - 120,000 GBP
Working at Brave: Industry-leader in privacy, with a research and engineering team that’s innovating every day to keep people safer online and beat Big Tech. Highly competitive salaries & benefits, and generous home-office stipends. Annual company-wide get together, in fun locations. Welcoming, humble, ridiculously smart teammates, and a truly flat org structure. Opportunity to get in early at a hyper-growth company, and revolutionise the web.
Senior IT Support Engineer - UK - Hybrid employer: BRAVE
Brave is an exceptional employer, offering a dynamic and innovative work environment in London where you can contribute to the mission of protecting online privacy. With competitive salaries, generous home-office stipends, and a flat organisational structure, employees enjoy a collaborative culture that fosters personal growth and professional development. Join a team of welcoming and intelligent colleagues at the forefront of technology, where your contributions will help revolutionise the web.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer - UK - Hybrid
✨Tip Number 1
Get to know the company inside out! Research Brave's mission and values, and think about how your skills as a Senior IT Support Engineer can contribute to their goals. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events where Brave might be present. Building relationships can give you insider info and potentially a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of MacOS, Windows, and Linux. Practising common scenarios can help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Brave team and making a difference in online privacy.
We think you need these skills to ace Senior IT Support Engineer - UK - Hybrid
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with troubleshooting, customer service, and any relevant tech skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and privacy, and explain why you’re excited about joining Brave. Let us know how your skills align with our mission and values.
Show Off Your Tech Skills:In your application, don’t shy away from showcasing your technical expertise. Mention your experience with MacOS, Windows, Linux, and any tools like Google Workspace or Slack. We love seeing candidates who can talk tech with confidence!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at BRAVE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Windows, and Linux. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you not only understand the systems but can also handle complex issues with confidence.
✨Show Off Your Customer Service Skills
Since this role requires excellent communication skills, think of examples where you've successfully helped users with tech problems. Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with staff at all levels.
✨Prepare for Security Discussions
Familiarise yourself with corporate security controls, especially those related to SOC 2 compliance. Be prepared to discuss how you've implemented security measures in previous roles and how you would approach security reviews at Brave.
✨Demonstrate Your Organisational Skills
Bring examples of how you've managed both physical and digital workflows in the past. Whether it's cable management or task tracking, showing that you can keep things organised will be a big plus in this role.
