At a Glance
- Tasks: Support global staff with tech issues and manage IT security controls.
- Company: Dynamic tech company fostering a fun and professional environment.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Work in a vibrant London office with a focus on innovation.
- Why this job: Join a small team and make a big impact in IT support.
- Qualifications: Experience with Google Workspace, excellent communication skills, and tech-savvy.
The predicted salary is between 45000 - 55000 £ per year.
The ideal candidate is passionate about learning new technologies and has the ability to work independently and self‑motivate in a professional but fun environment. Remaining cool under pressure is essential.
Experience implementing corporate security controls such as those required for SOC 2.
Experience with Google Workspace Admin.
Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!).
Good working knowledge of Slack, GitHub, 1Password and many other SAAS tools.
Understanding how to manage AI tooling such as Claude, Gemini and OpenAI.
Strong working knowledge of macOS, Windows and Linux in an enterprise environment.
Experience doing internal security audits.
Demonstrate excellent organisational skills in both physical workspaces (e.g., cable management, equipment storage) and managing digital workflows, including task tracking and documentation.
As a Senior IT Support Engineer, you'll need to have excellent customer service, troubleshooting, and communication skills, as well as the ability to talk tech with employees at all levels.
Our lean and dedicated technical team of 3 currently includes a VP of IT, a Staff IT engineer, and a Senior IT engineer. You will be the second Senior IT engineer, playing a key role in supporting our staff across the globe. This role is based out of the London office which regularly supports 20 employees.
Responsibilities include:
- Diagnosing and solving complex software, hardware and networking issues including MacOS, Windows and Linux.
- A/V Support using Brave Talk, in house and remote.
- User account management such as onboarding/offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management.
- Hardware and Software inventory control and purchasing and remote shipping.
- Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge-based articles.
- Doing security reviews of our vendors and responding to customer security inquiries that relate to IT.
- Maintaining company asset management with Snipe‑IT.
- Building workflows and automations to help streamline internal processes.
Senior IT Support Engineer employer: BRAVE
As a Senior IT Support Engineer at our London office, you'll thrive in a dynamic and supportive environment that values innovation and collaboration. We offer excellent opportunities for professional growth, a culture that encourages learning new technologies, and the chance to work with a dedicated team committed to delivering top-notch IT support. Join us to be part of a fun yet professional workplace where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer
✨Tip Number 1
Get your tech game on point! Brush up on your knowledge of Google Workspace, Slack, and all those other tools mentioned in the job description. The more you know, the better you'll be able to impress during interviews.
✨Tip Number 2
Practice your communication skills! You’ll need to explain complex tech stuff to non-techies, so try explaining a tricky concept to a friend or family member. If they get it, you're golden!
✨Tip Number 3
Show off your problem-solving skills! Think of some real-life examples where you’ve tackled tough IT issues. Be ready to share these stories in your interviews to demonstrate your coolness under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Show Your Passion for Tech:When writing your application, let us see your enthusiasm for learning new technologies. Share examples of how you've kept up with the latest trends or tackled challenges in your previous roles. We love candidates who are eager to grow!
Communicate Clearly:Remember, you’ll need to talk tech with our team at all levels. Make sure your application is clear and easy to understand. Avoid jargon unless it’s necessary, and explain any technical terms you use. We appreciate straightforward communication!
Highlight Your Experience:Be sure to showcase your experience with corporate security controls, Google Workspace Admin, and other tools mentioned in the job description. Use specific examples to demonstrate your skills and how they relate to the role. We want to know what you can bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at BRAVE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Windows, and Linux. Be ready to discuss your experience with Google Workspace Admin and any corporate security controls you've implemented. The more confident you are in your tech skills, the better you'll communicate with the team.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you had to explain complex tech concepts to non-technical staff. This will demonstrate your ability to communicate effectively at all levels, which is crucial for this role.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage both physical and digital workspaces. Share specific strategies you use for cable management, equipment storage, and task tracking. This will show that you can keep things running smoothly in a busy environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to diagnose and solve issues on the spot. Practice thinking through problems logically and articulating your thought process clearly. This will help you remain cool under pressure, which is essential for the role.
