At a Glance
- Tasks: Diagnose and solve tech issues while supporting a global team in a fun environment.
- Company: Join Brave, a leader in online privacy fighting against Big Tech.
- Benefits: Competitive salary, generous home-office stipends, and annual company retreats.
- Other info: Work with a dedicated team and enjoy a flat organisational structure.
- Why this job: Be part of a hyper-growth company revolutionising the web with innovative technology.
- Qualifications: Experience in IT support, excellent communication skills, and a passion for learning.
The predicted salary is between 50000 - 70000 € per year.
About Brave
The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data, and tells us what’s true and what’s not. Brave is fighting back. Join us!
Summary
As a Senior IT Support Engineer, you'll need to have excellent customer service, troubleshooting, and communication skills, as well as the ability to talk tech with employees at all levels. The ideal candidate is passionate about learning new technologies and has the ability to work independently and self-motivate in a professional but fun environment. Remaining cool under pressure is essential.
About the team:
Our lean and dedicated technical team of 3 currently includes a VP of IT, a Staff IT engineer, and a Senior IT engineer. You will be the second Senior IT engineer, playing a key role in supporting our staff across the globe. This role is based out of the London office which regularly supports 20 employees.
Some of the responsibilities include:
- Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux.
- A/V Support using Brave Talk, in house and remote.
- User account management such as onboarding / offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management.
- Hardware and Software inventory control and purchasing and remote shipping.
- Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles.
- Doing security reviews of our vendors and responding to customer security inquiries that relate to IT.
- Maintaining company asset management with Snipe-IT.
- Building workflows and automations to help streamline internal processes.
Requirements
- Experience implementing corporate security controls such as those required for SOC 2.
- Experience with Google Workspace Admin.
- Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!).
- Good working knowledge of Slack, GitHub, 1Password and many other SAAS tools.
- Understanding how to manage AI tooling such as Claude, Gemini and OpenAI.
- Strong working knowledge of macOS, Windows and Linux in an enterprise environment.
- Experience doing internal security audits.
- Demonstrate excellent organisational skills in both physical workspaces (e.g., cable management, equipment storage) and managing digital workflows, including task tracking and documentation.
Working at Brave
- Industry-leader in privacy, with a research and engineering team that’s innovating everyday to keep people safer online and beat Big Tech.
- Highly competitive salaries & benefits, and generous home-office stipends.
- Annual company wide get together, in fun locations.
- Welcoming, humble, ridiculously smart teammates, and a truly flat org structure.
- Opportunity to get in early at a hyper-growth company, and revolutionize the web.
Senior IT Support Engineer - UK - Hybrid New United Kingdom in London employer: BRAVE
Brave is an exceptional employer that champions innovation and privacy in the tech industry, offering a dynamic work environment in London. With competitive salaries, generous home-office stipends, and a flat organisational structure, employees enjoy meaningful collaboration with highly skilled teammates while having ample opportunities for professional growth. Join us to be part of a team that is not only dedicated to revolutionising the web but also values a fun and supportive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer - UK - Hybrid New United Kingdom in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Brave on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your tech skills. Make sure you can confidently discuss troubleshooting scenarios and your experience with MacOS, Windows, and Linux. We want to see how you think on your feet!
✨Tip Number 3
Show off your communication skills! During interviews, explain complex tech concepts in simple terms. This will demonstrate your ability to connect with staff at all levels, just like the job requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Brave.
We think you need these skills to ace Senior IT Support Engineer - UK - Hybrid New United Kingdom in London
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let your enthusiasm for technology shine through! We love candidates who are eager to learn and adapt, so share any relevant experiences or projects that highlight your passion.
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior IT Support Engineer role. Highlight your experience with MacOS, Windows, and Linux, and don’t forget to mention your customer service skills – we want to see how you can communicate tech to everyone!
Be Clear and Concise:In your written application, clarity is key. Use straightforward language and avoid jargon where possible. We appreciate candidates who can explain complex ideas simply, just like you would when helping a colleague troubleshoot an issue.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Brave!
How to prepare for a job interview at BRAVE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Windows, and Linux. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you're not just familiar with the systems but can also handle complex issues effectively.
✨Show Off Your Customer Service Skills
Since this role requires excellent communication skills, think of examples where you've successfully helped users with tech problems. Practice explaining technical concepts in simple terms, as you'll need to communicate with staff at all levels.
✨Demonstrate Your Organisational Skills
Prepare to talk about how you manage both physical and digital workspaces. Bring examples of how you've organised equipment or streamlined workflows in previous roles. This will highlight your ability to keep things running smoothly.
✨Be Ready for Security Discussions
Familiarise yourself with corporate security controls, especially those related to SOC 2 compliance. Be prepared to discuss any experience you have with internal security audits and how you’ve handled security inquiries in the past.
