At a Glance
- Tasks: Diagnose and solve tech issues while supporting a global team in a fun environment.
- Company: Join Brave, a leader in online privacy fighting against Big Tech.
- Benefits: Competitive salary, generous home-office stipends, and annual company retreats.
- Other info: Work with a dedicated team and enjoy a flat organisational structure.
- Why this job: Be part of a hyper-growth company revolutionising the web and enhancing online safety.
- Qualifications: Experience in IT support, excellent communication skills, and knowledge of various operating systems.
The predicted salary is between 50000 - 70000 € per year.
About Brave
The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data, and tells us what’s true and what’s not. Brave is fighting back. Join us!
Summary
As a Senior IT Support Engineer, you'll need to have excellent customer service, troubleshooting, and communication skills, as well as the ability to talk tech with employees at all levels. The ideal candidate is passionate about learning new technologies and has the ability to work independently and self-motivate in a professional but fun environment. Remaining cool under pressure is essential.
About the team:
Our lean and dedicated technical team of 3 currently includes a VP of IT, a Staff IT engineer, and a Senior IT engineer. You will be the second Senior IT engineer, playing a key role in supporting our staff across the globe. This role is based out of the London office which regularly supports 20 employees.
Some of the responsibilities include:
- Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux.
- A/V Support using Brave Talk, in house and remote.
- User account management such as onboarding / offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management.
- Hardware and Software inventory control and purchasing and remote shipping.
- Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles.
- Doing security reviews of our vendors and responding to customer security inquiries that relate to IT.
- Maintaining company asset management with Snipe-IT.
- Building workflows and automations to help streamline internal processes.
Requirements
- Experience implementing corporate security controls such as those required for SOC 2.
- Experience with Google Workspace Admin.
- Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you're saying!).
- Good working knowledge of Slack, GitHub, 1Password and many other SAAS tools.
- Understanding how to manage AI tooling such as Claude, Gemini and OpenAI.
- Strong working knowledge of macOS, Windows and Linux in an enterprise environment.
- Experience doing internal security audits.
- Demonstrate excellent organisational skills in both physical workspaces (e.g., cable management, equipment storage) and managing digital workflows, including task tracking and documentation.
Working at Brave
- Industry-leader in privacy, with a research and engineering team that’s innovating everyday to keep people safer online and beat Big Tech.
- Highly competitive salaries & benefits, and generous home-office stipends.
- Annual company wide get together, in fun locations.
- Welcoming, humble, ridiculously smart teammates, and a truly flat org structure.
- Opportunity to get in early at a hyper-growth company, and revolutionize the web.
Senior IT Support Engineer - UK - Hybrid in London employer: BRAVE
Brave is an exceptional employer that champions innovation and privacy in the tech industry, offering a dynamic work environment in London. With a focus on employee growth, competitive salaries, and generous benefits, Brave fosters a culture of collaboration among its talented team. As a Senior IT Support Engineer, you'll play a pivotal role in supporting a global workforce while enjoying the perks of a flat organisational structure and opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer - UK - Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Brave on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past work where you solved complex issues or helped a colleague understand tech better. We want to see how you handle real-life situations!
✨Tip Number 3
Show off your passion for learning new technologies! During your interview, mention any recent tech trends or tools you've explored. This will demonstrate your enthusiasm and fit for the innovative culture at Brave.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Brave!
We think you need these skills to ace Senior IT Support Engineer - UK - Hybrid in London
Some tips for your application 🫡
Show Your Passion for Tech:When you're writing your application, let us see your enthusiasm for technology shine through! Share examples of how you've tackled tech challenges in the past and what new technologies you're excited to learn about.
Keep It Clear and Concise:We love a good story, but when it comes to applications, clarity is key. Make sure your writing is straightforward and easy to understand. Remember, you’ll need to communicate complex ideas to our team, so show us you can do that in your application!
Highlight Your Customer Service Skills:As a Senior IT Support Engineer, you'll be the go-to person for our staff. Make sure to emphasise your customer service experience in your application. Share specific instances where you’ve helped others solve their tech issues with patience and expertise.
Apply Through Our Website:We want to make the application process as smooth as possible for you. So, head over to our website to submit your application. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at BRAVE
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, Windows, and Linux. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you not only understand the systems but can also think critically under pressure.
✨Show Off Your Customer Service Skills
Since this role requires excellent communication skills, prepare examples of how you've successfully helped users with tech issues before. Think about times when you had to explain complex concepts in simple terms—this will demonstrate your ability to connect with staff at all levels.
✨Get Familiar with Brave's Tools
Before the interview, take some time to explore tools like Google Workspace, Slack, and GitHub. Being able to speak confidently about these platforms will show your enthusiasm for the role and your readiness to hit the ground running.
✨Prepare for Security Discussions
Given the importance of security in this role, be prepared to discuss your experience with corporate security controls and internal audits. Bring examples of how you've handled security inquiries or audits in the past to showcase your expertise.
