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- Tasks: Support customers, provide training, and enhance product experience.
- Company: Family-run land development consultancy with a legacy of expertise.
- Benefits: Pension scheme, healthcare assistance, birthday off, and extra holiday in December.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Be the go-to person for clients and help them succeed with innovative tools.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Location: Cirencester, Gloucestershire
Full Time: Monday to Friday
- Pension Scheme
- Healthcare Assistance Scheme
- Birthday Off
- Cycle to Work Scheme
- Social Events
- Additional 3 days holiday during company shut down in December between Christmas and the New Year
With deep roots in land development and a family-run legacy, their expert land development consultants combine generations of expertise with the most reliable and comprehensive land data in the industry that is trusted and used by market leaders. Backed by a dedicated customer success team, they provide innovative tools, trusted insights, and unparalleled service to help achieve their clients' land goals.
As one of their Account Managers, you will contribute to the success of the Company by providing customer relationship support that delivers a positive customer experience, promotes retention and product development. You will work closely with their sales team for training needs, their tech developers’ team to share product improvement needs and their clients to ensure they are well supported and trained in the functionality of the platform.
Customer relationship: to become the customers' first point of contact and “trusted training advisor” including identifying future opportunities to add value to the account, increase spend and retain business by:
- Provide 1st line technical support, understanding technical issues and providing remedial advice where possible.
- Be our clients' “trusted training advisor” providing up to date comprehensive training sessions mainly via Teams for the customers once on the platform and face to face if required.
- Develop an in-depth understanding/knowledge of the product offering to ensure accurate positioning and technical support.
- Ensuring all relevant customer and sales information is recorded quickly and accurately on CRM & Sales Software (HubSpot).
- Working closely with the sales team to understand and plan training requirements.
- Undertake end user testing providing objective feedback to the development team.
- Communicate regularly on progress of projects and tasks.
Manager-Account Manager in Cirencester employer: BRAVE
Contact Detail:
BRAVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager-Account Manager in Cirencester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. It’s all about making connections that can help us get our foot in the door.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. We want to show that we’re not just interested in the role, but also in how we can contribute to their success.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help us articulate our thoughts clearly and confidently when it’s our turn to shine.
✨Tip Number 4
Don’t forget to follow up! A quick thank you email after an interview can set us apart from other candidates. It shows our enthusiasm and appreciation for the opportunity.
We think you need these skills to ace Manager-Account Manager in Cirencester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in customer relationship management and any relevant technical support skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully supported clients and contributed to product development in the past.
Showcase Your Communication Skills: As an Account Manager, communication is key! In your application, demonstrate your ability to convey complex information clearly. Whether it's through your CV or cover letter, we want to see your knack for effective communication.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at BRAVE
✨Know the Company Inside Out
Before your interview, dive deep into the company's history, values, and services. Understanding their legacy in land development and how they support clients will help you connect your experience to their mission.
✨Showcase Your Customer Relationship Skills
Be ready to discuss specific examples of how you've built strong customer relationships in the past. Highlight your ability to be a 'trusted training advisor' and how you've successfully supported clients in understanding complex products.
✨Familiarise Yourself with Their Tools
Since you'll be using CRM & Sales Software like HubSpot, brush up on your knowledge of these tools. Mention any relevant experience you have with similar software to demonstrate your technical aptitude.
✨Prepare for Technical Questions
Expect questions about providing technical support and understanding product functionalities. Think of scenarios where you've resolved technical issues or provided training, and be ready to share those stories.