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- Tasks: Support customers, provide training, and enhance product experience.
- Company: Family-run land development consultancy with a legacy of expertise.
- Benefits: Pension scheme, healthcare assistance, birthday off, and extra holiday in December.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Be the go-to person for clients and help them succeed with innovative tools.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Account Manager
Location: Cirencester, Gloucestershire
Full Time: Monday to Friday
- Pension Scheme
- Healthcare Assistance Scheme
- Birthday Off
- Cycle to Work Scheme
- Social Events
- Additional 3 days holiday during company shut down in December between Christmas and the New Year
With deep roots in land development and a family-run legacy, their expert land development consultants combine generations of expertise with the most reliable and comprehensive land data in the industry that is trusted and used by market leaders. Backed by a dedicated customer success team, they provide innovative tools, trusted insights, and unparalleled service to help achieve their clients' land goals.
As one of their Account Managers, you will contribute to the success of the Company by providing customer relationship support that delivers a positive customer experience, promotes retention and product development. You will work closely with their sales team for training needs, their tech developers’ team to share product improvement needs and their clients to ensure they are well supported and trained in the functionality of the platform.
Customer relationship: to become the customers' first point of contact and “trusted training advisor” including identifying future opportunities to add value to the account, increase spend and retain business by:
- Provide 1st line technical support, understanding technical issues and providing remedial advice where possible.
- Be our clients' “trusted training advisor” providing up to date comprehensive training sessions mainly via Teams for the customers once on the platform and face to face if required.
- Develop an in-depth understanding/knowledge of the product offering to ensure accurate positioning and technical support.
- Ensuring all relevant customer and sales information is recorded quickly and accurately on CRM & Sales Software (HubSpot).
- Working closely with the sales team to understand and plan training requirements.
- Undertake end user testing providing objective feedback to the development team.
- Communicate regularly on progress of projects and tasks.
Manager, Account Executive in Cirencester employer: BRAVE
Contact Detail:
BRAVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Account Executive in Cirencester
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Account Manager. Highlight your experience in customer relationships and technical support to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Manager, Account Executive in Cirencester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in customer relationship management and any relevant technical support skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully supported clients and contributed to their success.
Showcase Your Technical Skills: Since the role involves providing technical support, don’t forget to mention any relevant tech skills or experience with CRM systems like HubSpot. We love candidates who can bridge the gap between tech and customer service!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Good luck!
How to prepare for a job interview at BRAVE
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and services. Understanding their legacy in land development and how they support clients will help you connect your experience to their needs.
✨Showcase Your Customer Relationship Skills
As an Account Manager, your ability to build relationships is key. Prepare examples of how you've successfully managed client relationships in the past, focusing on how you’ve added value and resolved issues.
✨Demonstrate Technical Savvy
Since the role involves providing technical support, brush up on the product offerings and be ready to discuss how you would approach common technical issues. This shows you’re proactive and ready to hit the ground running.
✨Prepare for Team Collaboration Questions
You’ll be working closely with sales and tech teams, so expect questions about teamwork. Think of specific instances where you collaborated effectively, and be ready to discuss how you can contribute to a positive team dynamic.