Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers, provide training, and enhance their experience with our platform.
- Company: Join a family-run company simplifying land development with innovative tools.
- Benefits: Enjoy a competitive salary, healthcare, birthday off, and extra holiday during December.
- Other info: Dynamic team culture focused on growth, integrity, and having fun.
- Why this job: Be the trusted advisor for clients and make a real impact in their success.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 32000 - 42000 ÂŁ per year.
Location: Cirencester, Gloucestershire
Salary: ÂŁ32,000 with an OTE ÂŁ42,000
Full Time: Monday to Friday
Benefits: Pension Scheme, Healthcare Assistance Scheme, Birthday Off, Cycle to Work Scheme, Social Events, Additional 3 days holiday during company shut down in December between Christmas and the New Year.
The Company:
Our client’s mission is to simplify everything land. With deep roots in land development and a family-run legacy, their expert land development consultants combine generations of expertise with the most reliable and comprehensive land data in the industry that is trusted and used by market leaders. Backed by a dedicated customer success team, they provide innovative tools, trusted insights, and unparalleled service to help achieve their clients' land goals.
The role:
As one of their Account Managers, you will contribute to the success of the Company by providing customer relationship support that delivers a positive customer experience, promotes retention and product development. You will work closely with their sales team for training needs, their tech developers’ team to share product improvement needs and their clients to ensure they are well supported and trained in the functionality of the platform.
Key responsibilities:
- Customer relationship: to become the customers' first point of contact and “trusted training advisor” including identifying future opportunities to add value to the account, increase spend and retain business by:
- Act as the first point of contact for their customers, handling in-bound enquiries & requests ensuring their needs are met.
- Provide 1st line technical support, understanding technical issues and providing remedial advice where possible.
- Be our clients “trusted training advisor” providing up to date comprehensive training sessions mainly via Teams for the customers once on the platform and face to face if required.
- Develop an in-depth understanding/knowledge of the product offering to ensure accurate positioning and technical support.
- Ensuring all relevant customer and sales information is recorded quickly and accurately on CRM & Sales Software (HubSpot).
- Working closely with the sales team to understand and plan training requirements.
- Be customer focussed, taking on board all customer feedback and communicating these to stakeholders, to prioritise and plan feature changes/requests.
- Undertake end user testing providing objective feedback to the development team.
Company Behaviours:
- Take Ownership of tasks and do what you say you will do
- Operate with integrity and honesty, being proud of what you do
- Communicate regularly on progress of projects and tasks
- Strive to innovate, learn and develop, both personally and professionally
- Have Fun, creating a positive environment and being a motivating influence
- Respect others, treating them as they would like to be treated
Account Manager in Cirencester employer: BRAVE
Contact Detail:
BRAVE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Cirencester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and values, so you can show how you align with them. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Account Manager role. Highlight your customer relationship skills and any relevant experience that showcases your ability to support clients effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Account Manager in Cirencester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your customer relationship skills and any relevant experience that shows you can be a trusted training advisor. We want to see how you can add value!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've handled customer enquiries or provided technical support in the past. Let your personality shine through!
Showcase Your Technical Skills: Since you'll be providing 1st line technical support, make sure to mention any technical skills or tools you're familiar with. If you've used CRM software like HubSpot, give us the details – we love that stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at BRAVE
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Relationship Skills
As an Account Manager, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight how you can be a 'trusted training advisor' for their customers.
✨Familiarise Yourself with Their Products
Get to grips with the products and services the company offers. If possible, try to use their platform or read up on it. Being able to discuss specific features and how they can benefit clients will set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're not just looking for any job, but that you're keen on finding the right fit for both you and the company.