Strategy Director, Commerce

A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era. Our universe is made up of award-winning business arms Brave Bison, Engage, SocialChain and MTM. We’re underpinned by leading marketing training practice, MiniMBA, as well as our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok. We’re a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape.

Our mission is to cut through the chaos, make the complex simple and navigate a clear path to growth for our clients—across consultancy, capability and execution—by crafting dynamic digital solutions that outpace tomorrow’s challenges.

We’re a proudly diverse business comprised of deep specialists across media, marketing, training and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values:

• Run at change and challenge convention: We love to push the boundaries of what the world thinks is possible.
• Champion discovery: We go deep into our clients’ worlds and are always hungry to learn more about them, our specialisms and each other.
• Connected Clarity: We are focused in our collaboration — joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale.
• Positive Encouragement: We want to make working with us the best part of someone’s day. We lift one another up, find the fun in the day to day and are committed to ensuring everyone belongs.

With over 300 ecommerce projects and £2 billion worth of transactions under our belt, we’ve designed and built hundreds of bespoke digital solutions for complex B2B, B2C, D2C and B2B2C companies. Whether we’re modernising a monolith platform or building a fully composable solution, we ensure our clients are ready to meet customers anywhere – online, mobile, in-store or on social – unlocking a brave new world of possibility.

Brave Bison Performance & Commerce is a specialist ecommerce systems integrator, building and running commerce platforms for ambitious organisations across retail, services, B2B trade, and financial services. Our clients range from household names to fast-growing challengers, and they share one thing: complex commerce needs with real commercial stakes.

The person in this role owns the problem. Before a solution is designed, before a scope is written, before a pitch is built, this person has done the hard work of understanding what a client or prospect is trying to achieve, where the real value lies, and what is genuinely getting in the way. That clarity is what makes everything else possible. This is also a highly visible role with a forward view. You will be critical in setting the strategic direction of the Commerce business.

You’ll look ahead at where ecommerce is going, what that means for the brands and organisations we work with, and how Brave Bison Commerce needs to be positioned to serve them well. You will bring that perspective into pitches, client conversations, and the way the management team thinks about the future.

This role reports into the VP of Commerce and sits as a full member of the Commerce Management Team, alongside a Project Director and a Director of Technology. You will contribute to collective business direction, help shape how we operate as a practice, and have real influence over the standards and approach we bring to clients.

What You'll Do:

• Own the problem definition in pre-sales and pitch processes.
• Work quickly to understand a prospect's business challenges, commercial pressures, and strategic priorities, and distill them into a clear narrative.
• Be the person who can sit across from a senior stakeholder, ask the right questions, and surface what is really driving the need.
• Produce concise, well-structured problem statements and strategic briefs that sharpen our pitch responses.
• Challenge proposed approaches where the solution is running ahead of the problem.
• Drive strategic value with tier one clients.
• Engage directly with C-suite and Director level stakeholders at our most important accounts.
• Build and evolve Key Account Plans for tier one relationships.
• Establish and improve frameworks for demonstrating value to clients.
• Set our strategic view on the future of ecommerce.
• Maintain a sharp, well evidenced point of view on where ecommerce technology and customer experience are heading.
• Develop thought leadership and market intelligence that keeps Brave Bison credibly differentiated and commercially relevant.
• Strengthen discovery and problem framing across the practice.
• Work alongside the Business Analysis team to add a layer of genuine problem diagnosis.

Who You Are:

Your sector background matters less than your ability to quickly understand how a business works, where the pressure and opportunity sit, and how to frame that clearly enough for others to act on. You own the problem, not the solution. You are more interested in understanding what a client is really trying to achieve than in arriving at an answer quickly. You can hold a room at C-suite level and are comfortable in a conversation with a CEO, CTO, CFO, or CMO.

You work quickly under pressure and can absorb information fast, find the thread, and produce something clear and compelling without needing perfect conditions. You have a genuine curiosity about where ecommerce is going and follow market trends and the technology landscape.

You write and present with conviction, producing work that is clear, opinionated, and persuasive. You are commercially grounded, understand margins, investment cycles, and why timing matters. You are a collaborator who improves the thinking of the people around you and earns influence without needing authority to exercise it.

Senior experience in a client side, strategic consultancy, or advisory environment is essential, along with a track record of working at Director level or above. Familiarity with ecommerce platforms, technology architecture, and the vendor landscape is required.

Strong written and verbal communication skills are necessary, including the ability to produce clear, high quality strategic documents independently and at pace.