At a Glance
- Tasks: Lead client relationships and drive strategic growth in a dynamic agency environment.
- Company: Engage Digital Partners, a leader in creative and digital partnerships.
- Benefits: Competitive salary, professional development, and a vibrant team culture.
- Other info: Opportunity to influence industry trends and work with global clients.
- Why this job: Shape the future of client strategies in sports and partnerships while leading a talented team.
- Qualifications: 6-8+ years in senior client leadership with a focus on digital and partnerships.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a visionary, commercially driven, and strategically minded Business Director to join Engage Digital Partners. The role balances senior client leadership with a strong focus on growth, with around half of the remit dedicated to leading new business pitches and strategic growth opportunities.
Reporting to the Managing Director (MD), you will be the senior strategic lead across multiple high‑value global and regional client accounts, with a particular emphasis on sport, partnerships, and globally distributed audiences. You will be responsible for driving client growth, shaping long‑term strategy, and unlocking new opportunities across international markets.
This role is ideal for a dynamic leader who thrives on building deep client partnerships, guiding strategic direction, and influencing agency‑wide thinking. You will oversee a team of Account Directors, Managers, and Executives, ensuring they are empowered to deliver best‑in‑class work while you focus on high‑level client development, innovation, commercial performance, and global account leadership.
Key Responsibilities- Act as the senior strategic partner for key clients, building trusted relationships with senior stakeholders.
- Lead the development of long‑term client strategies that align with business goals and market trends.
- Drive client growth through proactive identification of new opportunities, upselling, and cross‑selling.
- Lead quarterly and annual strategic planning sessions with clients, delivering insight‑led recommendations.
- Champion the agency's full creative, social, influencer, and partnership offering, with specific confidence in sport, sponsorship, and culturally led campaigns.
- Advise clients on navigating complex global ecosystems, including rights holders, federations, leagues, talent, and commercial partners.
- Own revenue forecasting, growth planning, and commercial performance across a hub of global accounts.
- Lead high‑value new business pitches and strategic responses to briefs, including global, regional and multi‑market opportunities (50% of role).
- Collaborate with the MD and leadership team on agency‑wide growth initiatives, innovation roadmaps, and capability development.
- Ensure profitability, margin protection, and commercial efficiency across all client engagements.
- Support the development of sport‑focused propositions, partnerships, and long‑term client retainers.
- Guide the strategic direction of campaigns, ensuring alignment with client objectives, cultural relevance, and regional market nuances.
- Partner with Strategy, Creative, Paid Media, and Partnerships teams to shape integrated, insight‑driven campaigns across platforms and markets.
- Oversee campaign performance at a macro level, ensuring consistent delivery of business results and learning across territories.
- Provide senior oversight on sport‑led activations, sponsorship campaigns, tournaments and events, and always‑on content ecosystems.
- Lead, mentor, and inspire a team of Account Directors, Managers, and Executives, fostering a high‑performance, collaborative culture.
- Ensure teams are aligned with Engage's values and equipped to deliver strategic excellence at scale, across multiple clients and markets.
- Support talent development, succession planning, and team structure optimisation, particularly for global and specialist account needs.
- Promote best‑practice ways of working across distributed teams and international partners.
- Represent the agency at industry, sport, media and partnership events, panels, and thought‑leadership forums.
- Stay ahead of trends in sport, social, digital, creator economy, partnerships, and fan engagement to inform client strategies.
- Build and maintain strong relationships across the sports ecosystem, including rights holders, broadcasters, platforms, talent agencies, and commercial partners.
- 6-8+ years' experience in senior client leadership roles within a creative, digital, social, or partnership‑led agency.
- Proven track record of growing client accounts, leading strategic transformation, and driving commercial success.
- Strong experience working with global or multi‑market clients, with confidence navigating international complexity.
- Demonstrable understanding of sport, sponsorship, partnerships, and fan‑led communities, and how these intersect with social and digital platforms.
- Experience dealing with sports rights holders, either directly as a client or through a partnerships division.
- Deep understanding of social media, influencer marketing, creator partnerships, and digital innovation.
- Strong commercial acumen with experience in forecasting, budgeting, business planning, and margin management.
- Exceptional communication, negotiation, and leadership skills, with credibility at senior client and board level.
- A strategic thinker with a passion for innovation, culture, sport, and client success.
- Proficient in business tools including PowerPoint, Excel, and Microsoft Workspace.
Customer Experience Manager, Mid Market in London employer: Brave Bison
Engage Digital Partners is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to thrive in their roles. With a strong emphasis on professional growth, the company offers numerous opportunities for career advancement and skill development, particularly in the exciting fields of sport and digital partnerships. Located in a vibrant area, employees benefit from a stimulating environment that encourages innovation and creativity, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager, Mid Market in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values, recent campaigns, and market position. This will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! Whether it’s a formal interview or a casual chat, being able to clearly articulate your experience and how it aligns with the role is key. Use examples from your past work to demonstrate your skills and achievements.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and appreciation for the opportunity to connect.
We think you need these skills to ace Customer Experience Manager, Mid Market in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Manager role. Highlight your experience in client leadership and strategic growth, as these are key aspects of the job. We want to see how your skills align with our vision!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven client growth or led successful campaigns. Use metrics where possible to demonstrate your impact. We love numbers that tell a story!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build deep client partnerships, so showing your passion for sport and innovation will definitely help you stand out. Be yourself!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss any important updates about your application. Let’s get started!
How to prepare for a job interview at Brave Bison
✨Know Your Clients Inside Out
Before the interview, research the company’s key clients and their recent campaigns. Understand their business goals and how the agency has helped them grow. This will show your strategic mindset and ability to build trusted relationships.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you empower teams. Share specific examples of how you've mentored others and fostered a collaborative culture. This is crucial for a role that involves leading Account Directors and Managers.
✨Demonstrate Commercial Acumen
Brush up on your knowledge of revenue forecasting and growth planning. Be ready to discuss how you've driven commercial success in previous roles. Highlight any experience with budgeting and margin management to showcase your financial savvy.
✨Stay Ahead of Industry Trends
Familiarise yourself with the latest trends in sport, social media, and partnerships. Be prepared to discuss how these trends can influence client strategies. Showing that you’re proactive about industry knowledge will set you apart as a candidate.
